Mpumalanga: Field Guide & Camp Manager Couple posted by Craven Cottage CC

Oversee all aspects of daily camp operations in partnership with Lodge Management.
Ensure seamless coordination across departments to maintain high service standards.
Manage logistics, maintenance, and hygiene protocols across camp facilities.
Sales of beverages and handcrafted curios to enhance the guest experience.
Guest Experience:

Deliver personalised, world-class hospitality to every guest.
Plan and execute daily activities, including game drives, bush walks, and surprise experiences.
Resolve guest concerns promptly and professionally.
 
Staff Leadership:

Support recruitment, training, and performance management of camp staff.
Foster a culture of excellence, respect, and continuous development.
Uphold disciplinary protocols and resolve internal conflicts with integrity
 
Financial Oversight:

Assist in budget development and cost control measures.
Maintain accurate inventory and financial reporting systems.
Conduct monthly, quarterly, and annual stock takes.
 
Compliance & Sustainability:

Ensure adherence to SANParks regulations, environmental standards, and safety protocols.
Maintain up-to-date licences and permits for camp operations and staff.
Champion eco-conscious practices and community development initiatives.
 
Health & Safety:

Implement emergency procedures and uphold sanitation and food safety standards.
Ensure medical readiness and trauma response capabilities.
 
Reporting & Communication:

Provide regular performance updates to senior management.
Maintain clear communication channels with staff, guests, and leadership
 
Continuous Improvement:

Analyse feedback to identify areas for enhancement.
Introduce innovative ideas
 
Requirements:
 
Grade 12
A formal qualification will be an advantage
At least 3 years’ experience in camp or lodge management.
Strong leadership, interpersonal, and crisis management skills.
Must demonstrate maturity, professionalism, and excellent communication skills.
Valid driver’s licence and off-road driving proficiency.
First aid training and basic mechanical/electrical knowledge are beneficial.
Proficient in Microsoft Office.
Knowledge of Kruger Park geography preferred.
Familiarity with South African tourism regulations and Acts.
Fluency in English; Shangaan or related African language advantageous.
Knowledge of foreign languages would be advantageous.
Warm, professional, and guest-centric demeanour.
Adaptable, resilient, and composed under pressure.
Detail-oriented with high standards of cleanliness and presentation.
Self-disciplined, punctual, and respectful.
Passionate about flora, fauna, and cultural engagement
Capable of working independently, handling pressure, and taking full responsibility for tasks.