Job Summary

We are looking for a knowledgeable and proactive SAP HCM/SF Support Specialist to join our team. The ideal candidate will have a strong background in SAP Human Capital Management (HCM) and SuccessFactors (SF) modules, with a focus on providing exceptional support and troubleshooting services. Bachelors degree in human resources / information technology/ related field. SAP Certification in HCM and/or SuccessFactors. 3 Years SAP HCM/SF experience. Project management capability, preferably within HR technology implementations. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Ability to work independently and manage multiple support requests. SAP certification in HCM/SF is a plus. Manage SAP HCM/SF system through a logical, systematic, consistent and credible process in line with Group policies, procedures and relevant legislation to meet business needs. Analyse SAP HCM/SF data in order to identify and resolve discrepancies on time and accurately. Update all organisational structures onto SAP HCM accurately in line with group policies, sign-off process and agreed service levels. Leverage all capabilities of SAP HCM/SF to optmise Group processes. Develop/Configure, System Test, Integration, Functionality Testing and UAT, Deployment, Post-go live support/Hypercare) Analyze and assess the feasibility of client requirements, impacts and gaps in the standard delivered functionalities of SAP SuccessFactors Conduct system walkthrough / demo to explain the current configuration functionalities of each iteration Investigate and understand stakeholders needs to enable delivery of a quality service. Ensure business users maintain the minimum level of access needed to fulfil their mandate, while ensuring segregation of duties is adopted for all business processes driven through SAP. Ensure all business stakeholders are adequately (and regularly) trained and assessed for their competence to use the SAP HCM/SF Production system. Work within the developed performance management framework and ensure compliance with HR employee standards Identify repeat failures that contribute to wastage Ensure all relevant system documentation on HR processes and governance procedures as well as adherence to IT governance, cyber and network security Assistance with writing of Technical and Functional specifications Must coordinate final testing of UAT prior to changes being approved and placed into Production Conduct regular system maintenance and updates. Document and track support requests and resolutions. Stay informed about the latest SAP updates and best practices.