Job Purpose: The Order Processing Manager is responsible for overseeing the end-to-end order management process, ensuring accurate and timely processing of internal sales and electronic sales (EDI) transactions. This role requires a high level of attention to detail, process optimization, and collaboration with cross-functional teams, including sales, customer service, logistics, and IT. The ideal candidate will have experience in order fulfillment, electronic data interchange (EDI) systems, and internal sales operations. Main duties and Responsibilities: Order Processing & Managemen t: Oversee the receipt, processing, and fulfillment of customer orders through internal sales channels and EDI platforms. Ensure all orders are accurately entered into the system and processed within agreed service levels. Manage order modifications, cancellations, and returns while maintaining accurate records. Work closely with the warehouse and logistics teams to ensure timely order fulfillment and shipment. Monitor inventory levels and coordinate with supply chain teams to prevent stock shortages or overages. Electronic Data Interchange (EDI) Management: Maintain and manage EDI transactions, ensuring seamless integration between internal systems and external partners. Troubleshoot EDI-related errors and resolve issues in collaboration with IT and third-party providers. Monitor EDI system performance and recommend improvements to enhance efficiency. Ensure compliance with industry standards and customer-specific EDI requirements. I nternal Sales & Customer Support: Act as the primary point of contact for internal sales order inquiries, providing timely responses and resolutions. Collaborate with the sales team to address customer needs, pricing discrepancies, and special order requests. Support internal teams with order status updates, backorder management, and issue resolution. Maintain accurate customer records and order history in the CRM or ERP system. Process Optimization & Reporting: Identify and implement process improvements to streamline order processing and EDI functions. Develop and maintain order management KPIs, providing regular reports on order accuracy, fulfillment rates, and EDI performance. Work closely with IT and operations teams to enhance system automation and integration. Ensure compliance with company policies, industry regulations, and customer requirements. JOB/EDUCATIONAL/QUALIFICATION REQUIREMENTS: Order Processing & Management: Oversee the receipt, processing, and fulfillment of customer orders through internal sales channels and EDI platforms. Ensure all orders are accurately entered into the system and processed within agreed service levels. Manage order modifications, cancellations, and returns while maintaining accurate records. Work closely with the warehouse and logistics teams to ensure timely order fulfillment and shipment. Monitor inventory levels and coordinate with supply chain teams to prevent stock shortages or overages. Electronic Data Interchange (EDI) Management: Maintain and manage EDI transactions, ensuring seamless integration between internal systems and external partners. Troubleshoot EDI-related errors and resolve issues in collaboration with IT and third-party providers. Monitor EDI system performance and recommend improvements to enhance efficiency. Ensure compliance with industry standards and customer-specific EDI requirements. Internal Sales & Customer Support: Act as the primary point of contact for internal sales order inquiries, providing timely responses and resolutions. Collaborate with the sales team to address customer needs, pricing discrepancies, and special order requests. Support internal teams with order status updates, backorder management, and issue resolution. Maintain accurate customer records and order history in the CRM or ERP system. Process Optimization & Reporting: Identify and implement process improvements to streamline order processing and EDI functions. Develop and maintain order management KPIs, providing regular reports on order accuracy, fulfillment rates, and EDI performance. Work closely with IT and operations teams to enhance system automation and integration. Ensure compliance with company policies, industry regulations, and customer requirements. JOB/EDUCATIONAL/QUALIFICATION REQUIREMENTS: Min 5 years of experience in order management, internal sales, or a related role. Strong knowledge of EDI systems and order processing workflows. Proficiency in ERP and CRM systems (SAP, Oracle, Microsoft Dynamics, or similar platforms preferred). Excellent analytical, problem-solving, and organizational skills. Strong communication skills with the ability to work cross-functionally. Detail-oriented with a focus on accuracy and efficiency. Ability to work in a fast-paced environment and manage multiple priorities Leadership: Ability to lead a team and drive process improvements. Customer Focus: Strong commitment to delivering excellent service to internal and external customers. Adaptability: Ability to navigate changing priorities and business needs. Proactive Mindset: Takes initiative to identify and resolve potential issues before they escalate. Strong Work Ethic: Dedicated and accountable for responsibilities and deadlines. Technical Aptitude: Comfort working with digital systems, EDI, and automation tools. Collaborative Nature: Works effectively across departments to achieve shared goals Strong knowledge of EDI systems and order processing workflows. Proficiency in ERP and CRM systems (SAP, Oracle, Microsoft Dynamics, or similar platforms preferred). Excellent analytical, problem-solving, and organizational skills. Strong communication skills with the ability to work cross-functionally. Detail-oriented with a focus on accuracy and efficiency. Ability to work in a fast-paced environment and manage multiple priorities Skills and Personnal attributes Leadership: Ability to lead a team and drive process improvements. Customer Focus: Strong commitment to delivering excellent service to internal and external customers. Adaptability: Ability to navigate changing priorities and business needs. Proactive Mindset: Takes initiative to identify and resolve potential issues before they escalate. Strong Work Ethic: Dedicated and accountable for responsibilities and deadlines. Technical Aptitude: Comfort working with digital systems, EDI, and automation tools. Collaborative Nature: Works effectively across departments to achieve shared goals. The client requires the applicant to come from a call Centre and has some IT knowledge to be the owner of the newly launched WhatsApp Business Bot.