Pretoria West: Client Service Coordinator posted by Qsd Training and Recruitment

January 6, 2026 Jobs in Northern Suburbs

Qsd Training and Recruitment

Pretoria

Customer service / support

Job Description

About the Role

We are seeking a resourceful Client Services Coordinator to oversee the day-to-day relations with our clients. This role is ideal for someone who thrives in a dynamic environment, providing exceptional client service and support. You will report directly to senior management and work closely with different role players, e.g., teams within the organization, vendors, and customers.

Key Responsibilities

Provide assistance to clients in person, on email, or telephonically.
Schedule meetings or telephone conferences between clients and management.
Book meeting rooms or venues.
Coordinate the production of client-facing marketing materials.
Compile and maintain records on client accounts.
Screen feedback and requests from clients and liaise with relevant departments within the organization to provide solutions.
Escalate complaints to relevant departments.
Liaise with in-house teams to adjust service offerings and assess related costs.
Build and maintain close relationships with clients.

Requirements

A professional and friendly demeanor.
Have a keen eye for detail.
Excellent verbal and written communication skills.
Grade 12 or Equivalent Training Available

Qualifications

Grade 12 Certificate

About Customer service / support Jobs in Pretoria

In Pretoria, the demand for customer service and support professionals remains strong across various industries. Typically, this field is highly sought after due to its importance in ensuring seamless customer experiences, which can make or break a business’s reputation. As such, career seekers in this area can expect a competitive job market with opportunities for growth and advancement.

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When it comes to salary expectations, the range can vary widely depending on factors such as level of experience, company size, and industry sector. Commonly, customer service and support roles tend to fall within the R400 000 – R600 000 per annum bracket in Pretoria, though actual salaries may differ based on specific circumstances. For instance, those with extensive experience or working for larger organisations can potentially earn more than this range.

To excel in a customer-facing role, one typically needs a combination of technical and interpersonal skills. Common requirements include strong communication abilities, patience, empathy, problem-solving skills, attention to detail, adaptability, and the ability to work well under pressure. Additionally, knowledge of industry-specific software or technology can be an added advantage.

Pretoria is home to various industries that commonly employ customer service and support professionals, including financial services sector, technology industry, manufacturing sector, and e-commerce companies. In these sectors, roles such as call centre agent, account manager, technical support specialist, and customer success coordinator are common.

For those looking to advance their careers in customer service and support, there are typically opportunities for professional development and growth. Many organisations invest heavily in training and upskilling their staff, allowing employees to move into more senior or specialised roles. Some may also pursue further education or certifications to enhance their skills and competitiveness in the job market.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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