Queensburgh: Casual Frontshop Assistant – Malvern Park posted by Dis-Chem Pharmacies

About the Role

Dis-Chem Malvern Park is seeking a Casual Frontshop Assistant to join our team. As a key member of our retail store, you will play a vital role in providing exceptional customer service and ensuring that our products are presented in an attractive manner. If you have excellent communication skills, a passion for delivering outstanding customer experiences, and a keen eye for detail, we want to hear from you.

Key Responsibilities

• Ensure full ranges of products are on the shelves at all times and neatly presented
• Maintain the stock on the shelves to ensure it has not reached its sell by date
• Restock merchandise when needed to ensure maximum sales
• All out of stock queries from customers must be followed up on, in line with the customer service out of stock list and ensure they are dealt with in a timely manner
• Ensure delivered stock and/or stock pulled from the storeroom are stored and packed in the correct space
• Ensure merchandise displays, labels, and pricing are correct at all times and report all price discrepancies to management
• Ensure the storeroom is organized, neat, and tidy
• Keep up to date with new product knowledge to effectively assist customers
• Assist with restocking of merchandise and supplies when needed to ensure maximum sales
• Assist with back shopping when required
• All merchandise must be handled carefully to prevent any losses
• Transact all purchases receive, verify, and process all payments such as cash, cards, vouchers, coupons, and any other acceptable payments
• Exchange merchandise for customers and accept returned goods by customers when authorized to do so by the Frontshop Leader
• Process all loyalty cards including those of accelerated partners
• Ensure cash is placed in the drop safe according to standard operating procedures
• Ensure all line voids and price changes are approved and signed by a Frontshop Leader and/or Retail Store Assistant
• Ensure accurate cash flow at all times
• Facilitate rotation of stock on a regular basis and adhere to Dis-Chem stock control procedures
• Report low stock levels, items that are out of stock, damaged stock, and expired stock to management
• Assist with the counting of stock files and general stocktaking
• Identify and report damaged and expired stock immediately to management
• Assist with the loading and off-loading of stock when needed
• Ensure boxes are flattened after unpacking stock and taken to the designated area
• Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers
• Report customer compliments and complaints to management
• Adhere to the customer turnover per hour rate as per company benchmark
• Assist with the training of new and current team members
• Ensure that outgoing stock/items/scripts are scanned and paid for
• Keep daily takings (cash, cheques, vouchers, card slips, line voids, and incomplete dockets) inside the till drawer until they are placed in the drop safe
• Report bad and suspicious behavior for both staff and customers to management
• Housekeeping must be in accordance with Dis-Chem standards
• Adhere to Dis-Chem Policies and Standard Operating Procedures
• Adhere to Health and Safety rules and regulations
• Adhere to the Dis-Chem uniform and personal appearance policy

Requirements

• Grade 12 Matric or Senior Certificate
• Minimum of 6 months retail work experience
• Basic computer skills (Word, Excel, and Outlook), numerical skills, and SAP knowledge are advantageous but not essential
• Ability to work retail hours and be available for part-time shifts is required

Qualifications

• No formal education qualifications necessary