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Randburg: Senior Journey Specialist (Travel & Touring) – Randburg posted by Phoenix Recruitment

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Job Description

About the Role

We are seeking an experienced Senior Journey Specialist to design and sell complete travel experiences for discerning guests visiting Southern and East Africa. This role blends expert itinerary planning with proactive sales engagement, requiring a deep understanding of the region, a passion for guest service, and a strong ability to convert leads into bookings that drive revenue growth.

Key Responsibilities

  • Travel Coordination & Planning: Design and sell bespoke, tailor-made itineraries for guests, including flights, transfers, and accommodation with the Collection’s properties and independent lodges/hotels.
  • Pro-actively engage with prospective guests to convert enquiries into confirmed bookings.
  • Promote upselling and cross-selling opportunities across the Collection’s properties and experiences.
  • Maintain current and comprehensive knowledge of Collection’s properties, including rooms, locations, layouts, and services.
  • Stay updated on third-party preferred partners with specialised knowledge of Southern and East Africa.

Requirements

  • Grade 12 certificate
  • Degree or Diploma in Tourism or Hospitality
  • Minimum 8 years of experience in a similar role with proven sales performance, preferably with a tour operator (essential)
  • Hospitality/Tourism industry experience (advantageous)

Qualifications

  • None mentioned

Salary & Benefits

  • Not specified

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in West Johannesburg

In West Johannesburg, the catering and hospitality industry is a significant contributor to the local economy, with a diverse range of job opportunities available. Generally, this sector experiences moderate growth rates, driven by increasing demand for quality services in residential and commercial settings. As a result, job seekers can expect a lively and dynamic work environment.

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Typically, salaries in the catering and hospitality industry vary widely depending on factors such as experience, company size, and industry sector. For example, entry-level positions may offer salary ranges between R150 000 to R250 000 per annum, while senior roles or those in larger companies can command higher figures, often exceeding R400 000 per annum. However, it’s essential to note that these are broad estimates, and actual salaries can differ significantly.

Common skills required for catering and hospitality roles include excellent communication and interpersonal skills, ability to work under pressure, and attention to detail. Typically, a high school certificate or equivalent is sufficient for entry-level positions, while more senior roles may require higher education qualifications or specialized certifications. Other essential skills include teamwork, adaptability, and basic knowledge of food preparation and safety protocols.

This industry sector employs staff in various roles, including chefs, servers, event coordinators, and management personnel. Common industries that hire catering and hospitality professionals include the financial services sector, technology industry, manufacturing sector, and residential developments.

Career development opportunities are plentiful in this field, with many companies investing in training and professional growth programs. Typically, career progression involves starting as an entry-level staff member, gaining experience, and then moving into more senior roles or specialized areas such as food safety management or event planning. With dedication and hard work, it’s possible to advance to leadership positions or start one’s own catering business.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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