Somerset West: Revenue Manager

Duties: Build, implement, and sustain revenue management strategies to maximise occupancy across all periods, with particular focus on shoulder and low-demand dates, conversion optimisation and length-of-stay management Lead pricing, inventory, and distribution strategy across all channels Use ADR as a supporting lever in service of occupancy and total revenue Unlock demand through intelligent pricing, packaging, and value-added offers Lead the Reservations Department, ensuring strong conversion and service standards Produce clear, insightful revenue reporting, forecasting, and analysis Collaborate closely with Sales & Marketing to drive demand and optimise performance Work with website and distribution partners to optimise direct bookings Maintain and evolve SOPs for reservations and revenue processes Ensure guest experience remains central to all commercial decisions Requirements: Grade 12 A formal hospitality qualification Minimum 23 years experience in a Revenue Manager role within a hotel or luxury hospitality environment Strong working knowledge of revenue and reservations systems (e.g. Protel, SynXis, Atomize and/or similar) Demonstrated experience in building occupancy, not only managing rate Strong analytical capability combined with sound commercial judgement Confident communicator, able to work cross-functionally Occupancy-led, with strong commercial instinct Confident balancing data, intuition, and a deep understanding of hospitality revenue strategies Comfortable taking ownership and accountability Collaborative, grounded, and solutions-focused Able to view the hotel as a living business, not merely a set of numbers Must reside locally in Somerset West / the Winelands (or be willing to relocate immediately at own cost)