South Africa: Assistant Spa Manager posted by Kendrick Recruitment

Assistant Spa Manager Luxury Hotel | Constantia

Kendrick Recruitment is now seeking a passionate and professional Assistant Spa Manager to join a prestigious luxury hotel in Constantia. The ideal candidate will support the Spa Manager in ensuring an exceptional guest experience and maintaining the spas reputation as a sanctuary of relaxation and rejuvenation.

Salary: Negotiable, dependent on experience

Key Responsibilities

Guest Experience & Operations

• Uphold the spas reputation as a sanctuary through exceptional service, presentation, and professionalism.

• Ensure smooth coordination of bookings, treatment consultations, and guest flow.

• Respond promptly and empathetically to guest enquiries, preferences, and feedback.

• Prepare reception for shift handovers and ensure guest materials are readily available.

• Maintain the highest standards of cleanliness, safety, and hygiene throughout the spa.

• Oversee accurate billing and cash handling procedures.

Sales & Revenue Management

• Drive treatment, programme, and retail revenue through strategic scheduling and effective upselling.

• Motivate the team to achieve individual and collective sales targets.

• Identify opportunities to enhance revenue through promotions and retail initiatives.

• Monitor retail stock levels, manage inventory, and adjust par levels based on demand.

• Record turn-away business and returning guests to support future planning.

Leadership & Personnel Management

• Foster a positive, accountable, and growth-oriented team culture.

• Train, mentor, and support spa receptionists and therapists in their professional development.

• Prepare duty rosters aligned with operational demands and staff wellbeing.

• Conduct onboarding, appraisals, and performance management in line with brand standards.

Duty Management

• Act as Duty Manager when required, ensuring smooth day-to-day operations.

• Lead daily briefings to communicate goals, guest expectations, and performance updates.

• Represent the spa at interdepartmental meetings, maintaining focus on guest care and service standards.

• Handle guest issues with discretion and professionalism to maintain trust and satisfaction.

Health, Safety & Compliance

• Ensure full compliance with Health and Safety regulations and hygiene standards.

• Deliver regular safety training and uphold all legal and ethical obligations.

• Identify potential risks and address them proactively to ensure a safe and serene environment for both guests and staff.

This is an exciting opportunity for a dedicated hospitality professional with a passion for wellness and exceptional guest service to take the next step in their career within a leading luxury environment.

If you meet the above requirements and are looking for your next challenge, please send your CV to Kendrick Recruitment to apply.