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South Africa: Duty Manager / FOH Manager posted by Bushwise

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Job Description

About the Role

Bushwise is seeking a highly skilled and experienced Duty Manager/FOH Manager to join our team in a small lodge environment. The successful candidate will be responsible for ensuring the smooth daily operations of the lodge, with a strong focus on guest experience, front-of-house service, and team coordination. This role requires a hands-on, professional, and guest-oriented individual who is passionate about hospitality and attentive to detail.

Key Responsibilities

  • Warmly welcome guests on arrival and ensure seamless check-in and check-out procedures.
  • Maintain a professional presence in guest areas, ensuring all guests feel valued and attended to.
  • Handle guest queries, requests, and complaints promptly and professionally.
  • Oversee dining service, ensuring high standards of presentation and guest satisfaction.
  • Ensure smooth communication between guests, lodge staff, and management.
  • Act as the Manager on Duty when the General Manager are unavailable.
  • Oversee daily lodge operations, ensuring all departments (housekeeping, kitchen, guides, spa, maintenance) are coordinated and efficient.
  • Ensure daily briefing and debriefing of staff for smooth shift transitions.
  • Monitor lodge facilities to ensure cleanliness, functionality, and safety.
  • Assist in stock control, ordering, and receiving of supplies (beverages, amenities, consumables).
  • Supervise FOH staff ensuring service standards are upheld.
  • Support staff training and development to maintain a high-performance team.
  • Assist with staff scheduling, shift management, and basic HR administration.
  • Encourage a positive, professional, and guest-focused culture within the team.

Requirements

  • Minimum of 23 years experience in lodge/hospitality management or FOH supervision.
  • Strong interpersonal and communication skills with a warm, guest-focused approach.
  • Proven leadership and team management experience.
  • Excellent organizational and time-management skills.
  • Computer literacy (MS Office, lodge management/reservation systems).
  • Ability to work under pressure and handle challenges calmly.
  • Flexibility to work long hours, weekends, and public holidays as per lodge needs.
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Qualifications

  • Minimum of 23 years experience in lodge/hospitality management or FOH supervision.

Salary & Benefits

Salary: [Please note that the salary was not provided in the original job description. If you are aware of the salary, please include it here.] [Note: Since there is no mention of salary benefits in the original job description, this section remains blank.]

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in South Africa

In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.

When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.

Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.

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Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.

Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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