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South Africa: Experience Host

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Job Description

About the Role

The President Hotel is seeking a passionate Guest Experience Host who brings warmth, attention to detail, and a genuine love for people. As part of our Guest Experience function, you will play a vital role in creating meaningful, personalised interactions that shape how guests feel about their stay from arrival to departure.

Key Responsibilities

  • Deliver a seamless, personalised guest experience throughout the guest journey
  • Build strong relationships with guests by remembering names, preferences, and special occasions
  • Ensure guest requests are handled efficiently, warmly, and professionally
  • Lobby & Public Area Presence: Maintain a visible and welcoming presence in the lobby and public areas
  • Monitor ambience, presentation, music, and cleanliness standards
  • Act as a brand ambassador and first point of human connection for guests
  • VIP & Group Coordination: Personally welcome VIPs, groups, and crew arrivals
  • Support tailored check-ins, room allocations, and personalised guest touches
  • Assist with room drops, turndowns, and special arrangements

Requirements

  • Matric certificate (Grade 12)
  • Hospitality qualification or diploma advantageous
  • Minimum 23 years experience in a guest-facing hospitality role
  • Experience using OPERA or a similar PMS
  • Strong knowledge of Cape Town and Western Cape attractions

Qualifications

  • None mentioned in the original job description

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in ZA

The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.

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When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.

Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.

The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.

Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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