South Africa: General Manager – Luxury Lodge – Namibia | Lb posted by Kendrick Recruitment

General Manager Namibia | Luxury Lodge | Salary Negotiable DOE | Live-in Kendrick Recruitment is seeking an experienced and dynamic General Manager to lead operations at a luxury lodge in Namibia. The successful candidate will be responsible for delivering exceptional guest experiences, ensuring operational excellence, and maintaining the highest standards of service, sustainability, and staff development. Key Responsibilities: Build and maintain strong relationships with staff, guests, governmental departments, the community, and industry partners Oversee Corporate Social Responsibility initiatives and community development programmes Ensure business efficiency through cost control, quality management, and use of local produce Maintain and enhance HR structures, staff training, and adherence to policies Develop and innovate guest experiences, including lodge, dining, and game activities Monitor and maintain all operational equipment, vehicles, generators, and buildings Implement and improve sustainability practices and reduce the lodge’s carbon footprint Provide financial oversight, budgeting, and forecasting for the lodge Lead training and development programmes to uphold service standards Introduce creative service concepts and keep abreast of industry trends Ensure workplace health, safety, and compliance standards are met Develop and maintain a motivated, high-performing workforce Plan staffing levels, recruit, interview, and hire suitable employees Coach, mentor, and empower staff, providing regular feedback and career development opportunities Foster teamwork, cohesiveness, and a positive lodge culture aligned with organisational values Manage lodge operations, daily planning, arrivals, departures, and special guest requests Oversee menu alignment, food budgets, and collaborate with the Executive Chef Host agents, media, and VIP guests, ensuring a premium experience Maintain transparent communication with the regional manager and other management contacts Knowledge & Skills Required: Energetic, proactive, and guest-focused with a strong understanding of world-class hospitality Strong leadership, interpersonal, and communication skills Ability to think laterally, take initiative, and cope under pressure Excellent organisational and financial management skills Competence in computer systems, including Microsoft Office (Excel, Access) Knowledge of employment laws, HR practices, and employee relations Attention to detail, diligence, and ability to motivate and inspire staff Experience & Qualifications: Minimum of three years’ senior management experience in a five-star lodge or luxury hospitality operation Demonstrated success in leading a high-end property in a remote location Specialized training in hospitality management or human resources is advantageous Proven ability to manage operations, finances, and staff effectively Personal Attributes: Outgoing, warm, and confident personality Well-presented, honest, self-motivated, and diligent High energy and sense of urgency with passion for guest delight Excellent attention to detail and strong staff motivation skills Committed to creating memorable experiences for guests Package: Salary negotiable depending on experience Live-in accommodation included Opportunity to lead a prestigious luxury lodge in Namibia