South Africa: Guest Experience Agent – Dubai posted by Phoenix Recruitment

Luxury 5* Hotel based in Dubai is looking for a Guest Experience Agent / Guest Service Ambassador. The Guest Service Agent will be responsible for managing guest interactions from arrival to departure, handle tasks like check-ins/check-outs, assisting with reservations , and resolving complaints. The ideal candidate will have customer service skills , pay attention to detail, able to multitask and the ability to handle stressful situations professionally. Duties: Greet guests, assist with check-in and check-out, and provide information about hotel amenities and local attractions. Address guest complaints and issues promptly and professionally, ensuring a positive experience. Manage room bookings, take new reservations, and update existing ones. Answer phone calls for internal and external guests and act as a central point of contact for various hotel departments. Handle billing, balance floats, and perform other administrative tasks as needed. Requirements: Grade 12 A formal hospitality qualification At least 2 – 4 years front office / guest relations experience in a 5* hotel Excellent customer service and interpersonal skills Detail-oriented and organized Ability to multitask effectively Proficiency with computer and reservation systems Professional and calm demeanour, especially in stressful situations Flexibility to work various shifts, including nights, weekends, and holidays Package on offer: Basic Salary: AED 5000/ USD 1300 service charge Other benefits provided: Accommodation (2 in 1), transportation, meals, medical insurance, leave ticket & on boarding ticket Note: Height standard from 170CM & above