South Africa: Guest Relations Officer – 4* Hotel Waterfront posted by HotelJobs

February 10, 2026 Jobs in South Africa

HotelJobs

South Africa

Other IT/Computer

Job Description

A 4* Hotel seeks to employ a Guest Relations Officer, The guest relations officer is at the forefront of customer service. They are one of the first hotel staff members to greet guests as they arrive. They provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering. The position ensures that guests are happy from the moment they step into the hotel until they leave as well as after their stay Requirements At least 2-years experience in the Hotel industry, in a similar position. Fidelio Opera Front Office and Cashiering functions advantageous Excellent knowledge of Microsoft Office Superior Communication skills and fluent in English Display a high level of emotional intelligence and be presentable Customer orientation, professionalism, charm and sophistication Ability to work shifts and occasional overtime QUALIFICATIONS: Minimum Std. 10 (Grade 12) Hospitality Management qualifications an advantage. KEY RESPONSIBILITIES: Ensures the implementation of successful hotel and customer relations. Meeting of all VIP guests on arrival and daily follow-up. Prepares and delivers all VIP Gifting and Special Occasion recognitions. Plans; coordinates and assists with guest activities, airline bookings and reconfirmations, restaurant and itinerary bookings. Assists with all guest and group check-ins and check-outs in a professional, efficient and courteous manner and maintain a high standard of personal service with all customers Maintains and updates guest profiles and preferences. To assist the Sales & Marketing department in promoting and selling the hotel & the facilities to prospective guests as well as conducting and hosting site inspections. Ensuring effective communication from the reception department to all operational departments. An UPDATED & detailed CV in MS Word format (starting with current position) is required, as well as a Recent head & shoulders photo, taken in the last 6 months. By applying for this position, candidates agree to provide any additional information requested by Hospitality Exchange, within 24 hours of being contacted by a recruiter. This includes disclosing contactable references from last 2 or 3 direct superiors prior to current employer, as consent to contact referees. Please note that the following checks may apply:- 1. Credit Checks 2. Qualification 3. Criminal Checks 4. Fraud Checks 5. Id verification therefore ensure that your CV reflects the correct information.

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How to Apply

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About Other IT/Computer Jobs in South Africa

In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.

When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.

Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.

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Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.

Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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