South Africa: Hotel Operations Manager (Live-In) posted by Fusion Boutique Hotel

We are looking for a Hotel Operations Manager responsible for overseeing the daily operations of the hotel, ensuring that all departments function smoothly and efficiently to provide an exceptional guest experience. This role involves managing staff across various areas, including front office, housekeeping, food and beverage, spa, and maintenance, while promoting a culture of teamwork and excellence. Key responsibilities include developing and implementing operational policies and procedures, monitoring performance metrics, and ensuring compliance with health and safety regulations. The Operations Manager will collaborate with the General Manager to develop budgets, forecast expenses, and drive profitability through effective cost control measures. Strong leadership, communication, and problem-solving skills are essential, as the Operations Manager must address guest concerns promptly and effectively while maintaining high service standards. The ideal candidate will have 5-7 years of experience in hotel operations, a solid understanding of hospitality management principles, and a commitment to fostering a positive and engaging work environment for staff and guests alike. A degree in hospitality management if preferred.