South Africa: Lodge Manager posted by Kendrick Recruitment

Key Responsibilities
Report to the General Manager and oversee overall lodge operations
Deliver outstanding guest relations, maintaining a personalised at home experience
Manage, motivate, and develop lodge staff, ensuring high morale and ongoing skills development
Support and participate in human resources functions, including recruitment, inductions, onboarding, and performance management
Maintain the highest standards of housekeeping, maintenance, and gardening in line with lodge design and visual audits
Oversee financial management, including stock control and order administration
Ensure effective communication with departmental teams to meet guest needs and operational efficiency
Manage daily administration of concierge and reception duties
Ensure the quality, care, and maintenance of all lodge equipment and products
Drive broader company goals by planning and implementing strategic management initiatives
Contribute to sustainability operations, ensuring the lodge operates within environmental parameters and actively seeks ways to enhance eco-friendly practices
Participate in and support the lodges conservation message and purpose
Perform additional tasks as reasonably requested to support business and operational needs, fostering collaboration and multi-skilling among staff

Skills and Experience Required
Extensive lodge management experience in a luxury or five-star environment
Proven leadership and team management skills
Strong operational, administrative, and financial management abilities
Excellent communication and interpersonal skills
Commitment to high standards of guest service and staff development
Knowledge of sustainability practices and conservation principles
Ability to remain calm, resourceful, and solution-focused under pressure
South African citizenship or valid work visa

Candidates meeting the above criteria are encouraged to submit their CV for consideration.