Lodge Manager Luxury Safari Lodge | Kruger National Park
Salary: R18,000 R20,000 Negotiable DOE | Live-In

Kendrick Recruitment is seeking a dynamic and experienced Lodge Manager to oversee operations at a prestigious luxury safari lodge in the Kruger National Park. This live-in role requires a professional with exceptional leadership skills, strong financial acumen, and a passion for delivering world-class guest experiences in a remote wilderness setting.

Key Responsibilities

Operational Management

• Oversee all daily lodge operations, ensuring seamless guest experiences and effective team coordination

• Lead and mentor staff across departments, fostering a culture of excellence and accountability

• Maintain high standards of service, cleanliness, and safety throughout the lodge

• Capture and manage guest reservations, liaising with the central reservations office in Johannesburg

• Build strong relationships with travel agents and tour operators to support repeat business

• Oversee guest transfers and room allocations for smooth operational flow

• Perform duty manager shifts, including guest hosting and supervising service teams

• Drive on-site sales of beverages and curios, while maintaining stock control

• Coordinate bush experiences such as picnics, gin stops, and bespoke outdoor setups

• Deliver creative and memorable guest experiences for special occasions

Administrative & Financial Management

• Manage lodge budgets, track revenue, and control expenses

• Prepare accurate daily, weekly, and monthly financial and performance reports

• Reconcile petty cash, credit card transactions, and supplier invoices

• Monitor PMS trial balances and resolve discrepancies promptly

• Support audits and ensure compliance with financial controls

• Oversee inventory management and conduct regular stock takes

• Investigate financial variances and implement cost-control measures

Guest Experience

• Personally welcome guests and ensure service exceeds expectations

• Handle guest feedback with professionalism and discretion

• Protect guest confidentiality and lodge property at all times

Staff Leadership

• Manage recruitment, onboarding, and performance of staff

• Conduct training, appraisals, and disciplinary procedures as needed

• Build a culture of respect, development, and operational effectiveness

Compliance & Sustainability

• Actively participate in Health and Safety committees and uphold standards

• Ensure compliance with labour law, disciplinary procedures, and employment equity principles

• Maintain SANParks regulations, licences, and permits for operations

• Promote eco-conscious practices and community initiatives

Health & Safety

• Implement emergency procedures and ensure regular staff training

• Maintain compliance with OHS legislation and lodge standards

Reporting & Communication

• Maintain strong communication with staff, guests, and senior management

• Provide regular performance updates and support audits with accurate documentation

Continuous Improvement

• Analyse guest feedback to identify areas of improvement

• Introduce innovative ideas to enhance guest experiences and operational excellence

Minimum Experience & Requirements

• 35 years experience in luxury lodge or hospitality management with administrative exposure

• Strong leadership, interpersonal, and crisis management skills

• Excellent communication skills and financial acumen

• Proficiency in Microsoft Office and Property Management Systems (e.g., Apex, Opera)

• Valid drivers licence; first aid training advantageous

• Fluency in English; knowledge of Shangaan or other African languages beneficial

• Professional, detail-oriented, guest-focused, and adaptable under pressure

• Strong organisational skills, resilience, and commitment to excellence