South Africa: Lodge Manager posted by Kendrick Recruitment

Lodge Manager Luxury Safari Lodge | Sabi Sands

Kendrick Recruitment is seeking an experienced and professional Lodge Manager to oversee the daily operations of a world-class luxury safari lodge located in the prestigious Sabi Sands Game Reserve. The successful candidate will be a dynamic leader with a passion for creating exceptional guest experiences and maintaining the highest standards of hospitality in a remote bush environment.

Key Responsibilities:

Guest Experience & Service

• Act as a visible and hands-on host, engaging with guests daily to ensure a personalised and memorable stay.

• Maintain the highest standards of guest care and satisfaction, ensuring all feedback is addressed constructively.

• Respond promptly and professionally to guest queries, complaints, and special requests.

• Manage relationships with VIP guests, travel partners, and media visits.

• Conduct regular guest briefings and ensure all lodge activities and experiences run smoothly.

Lodge Operations

• Oversee the coordination and communication between all lodge departments to ensure seamless operations.

• Maintain and enforce service standards and procedures aligned with company expectations.

• Ensure the lodge is always presented in pristine condition and operational efficiency is maintained.

Staff Leadership & Development

• Lead, train, and motivate the lodge team to achieve excellence in performance and service delivery.

• Conduct regular performance reviews and support team members in their professional growth.

• Foster a positive, collaborative, and inclusive working environment across all departments.

Financial & Stock Controls

• Support the management of lodge budgets, stock control, and procurement processes.

• Monitor and manage operating costs, ensuring financial efficiency without compromising guest experience.

• Maintain supplier relationships and ensure all financial procedures are adhered to.

Compliance & Standards

• Ensure compliance with all company health, safety, and environmental policies.

• Oversee adherence to sustainability initiatives, including waste, water, and energy management.

• Implement and maintain HR policies and operational procedures in line with company standards.

Communication & Reporting

• Participate in regular management meetings, providing detailed feedback on operations, staffing, and guest satisfaction.

• Prepare reports for senior management as required, ensuring accuracy and transparency.

Required Skills & Experience:

• Minimum of 35 years experience in a senior lodge management or guest services role within a 5-star safari or luxury hospitality environment.

• Proven ability to deliver high levels of guest satisfaction and operational excellence.

• Exceptional leadership, interpersonal, and communication skills.

• Strong organisational and problem-solving abilities with meticulous attention to detail.

• Professional, adaptable, and capable of working in a remote environment.

• Valid drivers licence and own transport.

• Proficient in MS Office and property management systems.

Package:

• Competitive salary, negotiable depending on experience.

• Live-in accommodation provided.

This is an exciting opportunity for a passionate and experienced hospitality professional to join a leading luxury lodge team in one of Africas most iconic safari destinations.