South Africa: Order Fulfilment Controller: 3 month contract posted by O’Brien Recruitment

Were looking for a customer-focused, detail-driven Order Fulfilment Controller to join a fast-paced Digital Commerce team. This role is all about keeping online orders on track, resolving issues quickly, and delivering a great customer experience.

Contract: 3 months
Environment: Fast-paced Digital / eCommerce
Customer Interaction: High

Shift Pattern & Hours

• Monday to Sunday (rostered)

• Shifts between 07h00 20h00

• 5 days on, 2 days off

• Weekend & public holiday availability required

• Transport provided home after late shifts

Key Responsibilities

• Handle customer, store & courier queries (calls, email, chat & WhatsApp)

• Proactively manage online orders and resolve delays

• Follow up with stores and courier partners to ensure on-time delivery

• Keep customers informed on order status and delivery updates

• Investigate and resolve service and order issues

• Identify trends and assist with process improvements

Requirements

• Matric (Grade 12)

• Relevant Diploma or Degree (advantage)

• Minimum 3 years experience in eCommerce, Digital Commerce or customer support

• Experience in a multi-channel customer support environment

• Understanding of order fulfilment / deliveries (advantage)

• Comfortable using Microsoft Office 365

This role suits someone who is organised, proactive, calm under pressure and customer-focused.