South Africa: Receptionist / Administrator posted by Greys Recruitment

• Grade 12.
• 2 – 3 Years’ experience in an administrative / internal sales role essential.

COMPUTER LITERACY:

• Intermediate knowledge of MS Office packages (e.g. Word, Excel, etc.).
• Intermediate knowledge of ERP programs; Syspro highly advantageous.

PERSONAL ATTRIBUTES:

• Presentable with excellent verbal and written communication skills.
• Ability to read, write and speak English well.
• Excellent co-ordinating skills.
• Ability to meet deadlines.
• Ability to work independently, but also as a team player.
• Be able to cope well under pressure.
• Attention to detail.
• Honest and reliable.

KEY PERFORMANCE AREAS: (Duties not limited to)

• Operate the switchboard and transfer calls to the relevant parties.
• Forward orders timeously to the internal sales administrators.
• Assist internal sales administrators, processing of orders will be required – this would need direct liaison (via email, telephonically, etc.) between the sales force, customers, and company supply chain to complete all internal and external customer orders timeously and accurately.
• Handling of customer queries should they arise, i.e. assisting Debtors with the retrieval of POD’s and or trip    sheets.
• Conversion of orders from picking slips to an invoice and to assist with the final dispatch
• Process, i.e. trip sheets / manifests.
• Provide regular feedback to clients and sales force regarding order fulfilment status.
• Ensure all complaints are recorded properly and are closed out upon resolution with the customer.
• Ad hoc administrative duties.
• Handle email distribution to administrators.