Duties:
 
Attend to all guest needs, including check in & outs
Kindly and promptly address guest inquiries, requests, and matters of concern
Provide information about hotel services
Coordinate with other hotel departments to fulfil guest needs and requests
Ensure all relevant policies and procedures are adhered to
Complete all relevant end of day activities and reporting
Maintain and adhere to relevant health and safety protocols as required
Answer and respond to incoming calls with the appropriate telephone etiquette
Process payments, handle cash, and maintain accurate records
Maintain a tidy and organized front desk area
Answer emails, assisting guests with enquiries and invoicing
Perform other duties and tasks as operationally required
 
Requirements:
 
Grade 12
Recognised Hospitality Diploma is a strong advantage.
Minimum of 2 years in a 4/5* hotel as a Hotel Receptionist
At least 2 years’ experience in Front Office as a hotel receptionist
Proficient in Microsoft 365 & Opera
Possess strong guest relations experience
Excellent customer service skills
Being detail-oriented and accurate
Excellent at planning and organization
Skilled at multi-tasking
Professional attitude and image
Able to handle stress and stay relaxed and confident under pressure
Excellent conflict resolution skills
Strong decision-making and judgment skills
Accepting the importance of peer support and teamwork
Flexibility with their schedule
Able to interact with diverse guests and clients
Customer/Guest satisfaction
Ability to work on your own without supervision
Possess strong mathematical skills
Possess administrative skills
Possess excellent writing and verbal skills
Be fluent in English
Have an ear for languages