South Africa: Reservations Agent posted by Leapfrog Hospitality Recruitment

Management of all communication with guests. This is via email, WhatsApp, and telephone. · Take out-of-hour calls from existing guests who may have questions relating to the apartment. · Answering incoming office calls · Cleaning rota management. End-to-end management. · Creating systems to ensure properties are kept to the highest standard. · General administration office duties. · You will be trained to use our payment system, allowing you to take payments from future guests. · Managing complaints · Targets to be hit (e.g. get individual review scores up) · Creating a to-do list for the flats, e.g. missing items, or maintenance · Experience using Apply Below, Expedia, TripAdvisor & Airbnb would be a big plus. Dealbreaker Candidates should have at least 1 years’ experience working for a Serviced Apartment company or within an Aparthotel.