Role Purpose:

The Senior Controller: International Sales role provides critical administrative and operational support to the international sales department. This role ensures seamless processing of export orders, accurate sales documentation, and effective coordination between internal teams, customers, and logistics partners. This role plays a vital part in maintaining high standards of customer service, streamlining sales operations, and supporting the international expansion of Lucky Star’s products through diligent handling of sales administration tasks and adherence to company and regulatory standards.

Key Responsibilities:

Sales Administration:

• Accurately process international sales orders from receipt through to invoicing and dispatch, ensuring compliance with company procedures and customer requirements.
• Maintain up-to-date records of all sales transactions, contracts, and relevant correspondence.
• Liaise with production, warehouse, and logistics teams to coordinate order fulfillment and timely shipment.
• Prepare and review export documentation, including invoices, packing lists, and shipping instructions.
• Manage relationships with international distributors and customers.

Customer Service and Communication:

• Serve as a key point of contact for international customers regarding order status, product availability, and delivery timelines.
• Respond promptly and professionally to queries, resolving issues efficiently and escalating complex matters when necessary.
• Maintain effective communication with internal stakeholders, including supply chain and finance teams, to ensure customer needs are met.

Data Management and Reporting

• Capture and update sales data in ERP and CRM systems accurately and timely.
• Generate regular monthly and ad-hoc sales reports for management review, highlighting trends, backlogs, and key metrics.
• Assist in the preparation of sales forecasts and operational summaries as required.
• Tracking sales performance and stock on hand management of in-country distributors.
• Participate in process improvement projects

Marketing Co-Ordination and Administration:

• Purchase Order management, administration, and reporting.
• Assist with the co-ordination of marketing campaigns and promotional activities.

• Assist in the implementation of launch strategies:
  • New Products and
  • New Markets
  • Conduct market research, analyse market trends, and providing insights to support international sales and marketing efforts
  • Managing relationships with international distributors and in country promotion companies.

Customer Relationship Management:

• Maintaining positive relationships with distributors and customers, handling inquiries, and resolving issues

Compliance and Documentation Control:

• Ensure that all international sales documentation complies with relevant export regulations and company policies.
• Monitor the completeness and accuracy of records for audit and internal control purposes.
• Support the preparation and coordination of documentation for customs clearance and regulatory inspections.

Process Improvement and Support:

• Identify opportunities to enhance administrative processes and contribute to the development of more efficient workflows.
• Assist in the implementation of new systems, tools, or best practices in the international sales administration function.

Knowledge, Skills and Attributes

• Interpersonal skills & Ability to work within a team environment
• Ability to work fast and under pressure
• Good organizing, multitasking and prioritizing skills
• Excellent communication skills
• Energetic: ability to show initiative
• Organized and professional working style
• Ability to meet deadlines
• Dedicated and diligent approach to work
• Accountable, Adaptable, Assertive
• Attention to detail – critical
• Confidentiality

Qualifications and Experience

• B Comm or equivalent
• Relevant 5 – 8 Years’ Experience working in an International / Export environment
• Experience working in a FMCG environment
• Advanced Computer literacy is essential – MS Office, SAP
• Experience in a customer orientated environment and working with service providers
• Must be prepared to work outside normal hours and travel

Behavioural Competencies

• Teamwork
• Interpersonal Skills
• Verbal and written communication
• Planning and Organising (organisational skills)
• Customer Focus
• Adaptability
• Attention to detail
• Problem-Solving

In support of the company’s Employment Equity Plan, applicants from designated groups will be given preference for this position.

If you are not contacted within two weeks of closing date, please consider your application unsuccessful.