Job Description
About the Role
We are seeking a highly experienced Shipping Customer Service Supervisor to join our team in South Africa. As a key member of our customer service team, you will be responsible for managing customer interactions related to shipping and logistics. Your excellent verbal and written communication skills, combined with your analytical mind and problem-solving abilities, will enable you to resolve issues proactively and maintain positive customer relationships.
Key Responsibilities
- Manage customer interactions related to shipping and logistics
- Address inquiries, resolve issues, and ensure customer satisfaction throughout the shipping process
- Coordinate with various departments, including warehouses, freight forwarders, and carriers, to ensure smooth and timely delivery of goods
- Handle Customer Inquiries: Responding to phone calls, emails, and other communication channels to answer customer questions about shipments
- Resolving Issues: Addressing and resolving problems such as delays, damages, or missing packages
- Order Processing: Entering and verifying customer orders and ensuring accurate shipment details
Requirements
- Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or a related field
- Minimum of 35 years of experience in customer service, shipping, or logistics, with at least 2 years in a supervisory or team lead role preferred
- Excellent verbal and written communication skills to interact effectively with customers, internal teams, and external partners
Qualifications
- Completed Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or a related field
Salary & Benefits
- Please note that salary details are not available for this posting.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Transport / logistics / warehouse Jobs in ZA
In South Africa’s transport, logistics, and warehouse sector, the job market typically offers a range of opportunities for those with the right skills. Generally, this field is in demand due to the country’s growing economy and increasing international trade. The industry is constantly evolving, driven by technological advancements and changes in global supply chains.
Salaries for roles in transport, logistics, and warehouse management vary widely depending on factors such as experience, company size, and industry sector. Typically, salaries range from R500 000 to R2 million per annum, with senior positions and those in larger companies often commanding higher salaries. However, it’s essential to note that these figures are broad estimates and can fluctuate based on individual circumstances.
Common skills required for roles in this field include excellent communication and problem-solving skills, attention to detail, physical stamina (for warehouse work), and a strong understanding of logistics management systems. Typically, employers also look for candidates with experience in inventory management, transportation operations, and supply chain coordination. Familiarity with transport management software and IT systems is often beneficial as well.
The industry sectors that commonly employ roles in transport, logistics, and warehouse management include financial services sector companies (such as banks), technology industry firms (including those involved in e-commerce), manufacturing sector businesses (e.g., automotive and pharmaceuticals), and retailers. These roles can provide a solid foundation for career advancement within the company or in related fields.
Career progression paths often involve moving into senior logistics or supply chain management positions, taking on leadership roles or specializing in specific areas such as operations or procurement. Development opportunities may include further education or training in areas like transportation management or logistics engineering.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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