Tj 15290 – Noc Support Agent T2 (Cape Town)
Posted on 2025-04-24
| Salary | R300 000 – R360 000 per month TCTC |
|---|---|
| Category | It Computing Software |
| Location | ZA / South Africa |
Job Summary
Employer Description Providers of broadband solutions while remaining the largest provider of mission critical public safety solutions. Job Description Monitor network performance and manage network incidents Diagnose and perform test procedure on network alerts, events or issues which may arise Prioritize incidents and workflows Dispatch of incidents to the correct department, contractor, staff member, 3rd party, service providers and clients Notify and escalate incidents to ensure Service Level Agreement (SLA) is met. Compile Root Cause Analysis report Compile reports on SLA and Network performance Liaise with contractors, staff members, 3rd party, service providers and customers with regards to incidents, root cause analysis and performance reporting Manage helpdesk, incident, problem and change management processes Supporting of all deployed network infrastructure Implement and manage Change Requests Work shift, overtime and flexible hours if and when required Qualifications Matric Relevant Diploma in Engineering or NQF Telecommunication training specifically on Critical Communication systems (Motorola, Hytera) Call Centre training CCNA/HCNA ITIL qualification Drivers Licence NQF levels A N Skills Min 2 years experience in a NOC Support environment specifically working in Critical Communications, ICT networks or fieldwork Experience in customer service desk or helpdesk functions. Proven record and experience with Incident and SLA management processes and systems Experience working with various OEMs (Hytera, Motorola, Huawei, Cisco, Microtik) Understanding of Front office (T1) and Back office (T2) responsibilities Experience in Fault finding and Root Cause Analysis Salary/Package R300 000 R360 000 per month TCTC Benefits Medical Aid Provident
Tj 15290 – Noc Support Agent T2 (Cape Town) position available in ZA, South Africa. This job position was posted by . The job has been posted on 2025-04-24 in the It Computing Software category
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