Role Overview This role is ideal for a hands-on leader with strong technical service exposure, capable of driving service performance, ensuring compliance, and enhancing client relationships. You’ll be managing a team of technicians and administrators, ensuring work is completed to high standards, within budget, and aligned with health and safety protocols. Duties and responsibilities: To effectively manage the aftermarket activities – Ensure that divisional plans for the Aftermarket products and services are achieved. Identifying staff training requirements and to co-ordinate training activities as required. Ensure that adequate controls are in place to secure Company vehicles and other assets allocated to the aftermarket division. Ensure that all work done by the service staff meets the requirements in accordance with the Companys Quality Management System. Ensuring that Company work Instructions and procedures are developed, followed and implemented. To ensure that staff comply with all Health and Safety requirements in the execution of their duties. Drive customer satisfaction by ensuring that all activities are customer-centric and value-adding. Ensure that WIP is managed by correctly allocating costs and invoicing work at the earliest opportunity whilst adhering to the Companys work instructions and procedures. Required Skills and Capabilities Proven Managerial skills. The ability to maintain good Customer relationships. Good planning and organizational skills. The ability to supervise the commercial functions of the division. Required Experience Experience in Customer Service. Experience in managing similar business activities. Experience in managing service & sales staff. Educational Qualifications A Suitable Tertiary qualification or similar through experience and a valid drivers license is required. Accountability (Main performance evaluation factors for job) To ensure an efficient and profitable department. Meet the business strategy for the department. To ensure customer satisfaction and repeat business