Job Description
About the Role
Neo Brokers (Pty) Ltd is seeking a highly skilled Customer Service Agent to join our team in Cape Town, Western Cape. As a key member of our online trading platform, you will be responsible for providing exceptional customer support while ensuring full compliance with FICA and AML requirements.
Key Responsibilities
- Provide prompt, professional customer support via multiple communication channels.
- Assist clients with platform navigation, trading processes, and basic technical queries.
- Resolve customer complaints efficiently and ensure high levels of client satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Stay informed on platform updates, system changes, and relevant market trends.
- Maintain strict customer confidentiality at all times.
Requirements
- Matric / High School qualification (required).
- Minimum 1–2 years’ customer service experience (call centre, financial services, or client-facing roles preferred).
- Excellent verbal and written communication skills in English (additional languages are advantageous).
- Strong problem-solving, multitasking, and analytical skills.
- High attention to detail and accuracy, particularly in compliance-related work.
- Computer literate with working knowledge of MS Office and CRM/customer service systems.
- Basic understanding of financial regulations (FICA/AML knowledge advantageous; training will be provided).
Qualifications
- Matric / High School qualification.
Salary & Benefits
No information available.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Client Services/Sales Support Jobs in Western Cape
In the Western Cape, the Client Services/Sales Support field is generally characterized by a competitive job market with an emphasis on providing excellent customer service and support to clients. The industry tends to be fast-paced and dynamic, with many opportunities for career growth and development.
Typically, Client Services/Sales Support roles in this region fall within a broad salary range of R250 000 to R500 000 per annum, although this can vary widely depending on factors such as the level of experience, company size, and industry sector. For example, entry-level positions may start at the lower end of this range, while more senior roles may command higher salaries. It is essential to note that these figures are only a general guideline, and actual salaries may differ based on individual circumstances.
Common skills required for Client Services/Sales Support roles in South Africa include excellent communication and interpersonal skills, attention to detail, organisational abilities, and the ability to work well under pressure. Additionally, proficiency in Microsoft Office software, CRM systems, and other industry-standard tools is often expected. Many candidates also possess strong problem-solving and analytical skills, as they need to be able to identify and resolve client issues effectively.
These roles can be found in various industries, including the financial services sector, technology industry, manufacturing sector, and others. In these sectors, Client Services/Sales Support professionals play a critical role in supporting customer-facing teams and ensuring seamless service delivery.
Career development opportunities are plentiful for those in this field, with many options available for advancement or specialisation. Typically, career progression involves taking on increasingly complex projects, gaining leadership experience through departmental roles, or pursuing advanced qualifications such as an MBA or a Postgraduate Diploma in Business Administration. With dedication and hard work, it is possible to establish a successful and fulfilling career in Client Services/Sales Support in the Western Cape region.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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