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Western Cape: End-User Support & Software Technician (Helpdesk) posted by ARCS

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Job Description

About the Role

We are seeking a highly skilled and experienced End-User Support & Software Technician to join our team at ARCS in Cape Town. As an end-user support specialist, you will provide first-line software support to end-users via email, helpdesk system, and telephone, responding to and resolving software-related queries efficiently and professionally.

Key Responsibilities

  • Provide first-line software support to end users via email, helpdesk system, and telephone
  • Respond to and resolve software-related queries efficiently and professionally
  • Create, maintain, and publish user support documentation
  • Deliver general software training and conduct skills assessments for end-users
  • Support Microsoft Office applications and other business-related software
  • Assist with boardroom, meeting room, and online meeting technology setup and connectivity
  • Ensure all support activities comply with internal policies, standards, and regulatory requirements
  • Provide occasional support to users at other business locations when required

Requirements

  • Grade 12 qualification
  • 1–2 years’ experience in an end-user or software support role
  • Solid working knowledge of Windows 11
  • Microsoft Office proficiency (Word and Excel – intermediate level)
  • Previous experience providing software-based support to end-users
  • Good diagnostic and problem-solving skills
  • Exposure to document management systems advantageous
  • Previous training or user-support experience beneficial

Qualifications

  • Grade 12 diploma

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Automotive Technician Jobs in Western Cape

In the Western Cape region of South Africa, the automotive industry is a significant sector with many opportunities for skilled technicians. Generally, the demand for trained and experienced automotive technicians remains high, driven by the constant need for maintenance and repairs in the province’s fleet of vehicles.

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Typically, salaries for automotive technicians in the Western Cape can vary widely depending on factors such as experience, company size, and industry sector. While broad salary ranges are difficult to pinpoint, it is common for entry-level technicians to earn between R30 000 and R50 000 per annum, with more senior roles potentially commanding higher salaries, often ranging from R60 000 to R100 000 or more, depending on qualifications, experience, and specific company requirements. However, these figures are only general guidelines and may not reflect the actual compensation for individual positions.

Common skills required for automotive technicians in Western Cape include mechanical aptitude, problem-solving abilities, excellent communication skills, and a strong understanding of vehicle systems and components. Additionally, many employers place a high value on technical certifications, such as those offered by the National Association of Automobile Engineers (NAFE) or the South African Bureau of Standards (SABS). Other valuable assets often include proficiency in diagnostic tools, experience with computerized engine management systems, and a basic understanding of electrical and electronic systems.

The automotive industry sector in Western Cape commonly employs technicians across various sub-sectors, including manufacturing, financial services, transportation, and government. In the manufacturing sector, for example, technicians may work on assembly lines, inspecting and maintaining vehicles to ensure they meet quality standards. In contrast, those working in the financial services sector might focus on servicing luxury vehicles owned by high-net-worth individuals or companies.

Career development opportunities are also available for automotive technicians in Western Cape, with many employers providing training programs or career advancement schemes. Typically, technicians can progress from junior roles to senior positions, such as team leader or supervisor, after gaining several years of experience and completing relevant training or certifications.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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