Western Cape: FIT Team Leader posted by Craven Cottage CC
Posted on 2025-05-07 00:00:00
| Employer | Craven Cottage CC |
|---|---|
| Category | Retail Management |
| Location | Western Cape / Western Cape |
Job Summary
Lead and manage a team of Destination Experts, ensuring targets are met and performance is optimized.
Oversee the design and execution of high-quality, tailor-made travel itineraries for FIT clients across Southern and Eastern Africa.
Implement and maintain Smart Quoting systems and ensure that Service Level Agreements are adhered to.
Manage proposal response times and ensure deadlines are consistently met.
Manage the day-to-day operations of the team, including workflow distribution and prioritization.
Work closely with the Product Division and maintain strong relationships with key suppliers, ensuring competitive proposals and service excellence.
Ensure all bookings, quotes, and client communications adhere to company standards and procedures.
Provide ongoing support, mentorship, and training to team members.
Provide support with Tourplan and WETU systems.
Facilitate Stand-up meetings and attend weekly meetings with FIT Operations Manager.
Report weekly on Sales performance, including inquiries and confirmed sales.
Report daily to Senior Management on team performance and progress and identify training needs.
Collaborate with Management to set and achieve team targets, ensuring constant alignment with company goals.
Take immediate action on any client issues, complaints, or operational challenges and keep the FIT Operations Manager informed in a structured and timely manner.
Assist in Recruitment, Onboarding, and Training of new team members as required.
Cost out and sell customized, professional, and competitive leisure travel itineraries in Southern and Eastern Africa for FIT clients, tailored to each client’s budget, requirements, and preferences.
Monitor market trends, competitor activity, and client feedback to drive continuous improvement and innovation.
Attend industry events, Trade Shows, and networking opportunities.
Requirements:
Diploma or degree in Tourism, Hotel Management or Events Management.
Minimum of 10 years of experience in Sales within the Tourism industry, particularly within Southern and Eastern Africa.
Must have experience with and complete understanding of the German Market and Culture.
Strong Leadership Skills with the ability to motivate and guide a driven team.
Proven track record of achieving and exceeding Sales Targets.
In-depth knowledge of Southern and Eastern African tourism destinations.
Sales-driven with a passion for delivering exceptional customer service.
In-depth knowledge of Tourplan and WETU systems.
German Speaking an advantage (read, write and converse).
A customer-focused approach with the ability to handle pressure and tight deadlines.
A proactive, problem-solving attitude and ability to work extended hours when necessary to meet the demands and high pressure of the Travel Industry.
Excellent communication and organizational skills, with an ability to manage multiple tasks efficiently.
Excellent interpersonal skills, with an ability to establish and maintain effective working relationships with clients, suppliers, team members and colleagues.
Strong commitment to staying informed on industry trends, market conditions, and competitor activities.
Comfortable with technology and systems; proficient in Microsoft Office and proven track record in use thereof.
Willingness to travel for familiarization trips and meetings as required.
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Western Cape
More jobs in Western Cape
Browse Retail Management Jobs
Browse Craven Cottage CC Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Western Cape: Youth Development Training Program – Earn As You Learn posted by Right Kareer
In this position youll be responsible for overseeing the sales operations of a company, providing guidance, and ensuring the sales team meets its targets....
View Job
Youth Development Training Program – Earn As You Learn
Western Cape: Inbound Customer Sales Assistant – Permanent Contract posted by Right Kareer
Your role is that youll be the voice of our brand, communicating with customers, identifying their needs, and delivering a top-notch experience. Youll be...
View Job
Inbound Customer Sales Assistant – Permanent Contract
Western Cape: Sales Development Representative (SDR) – Junior Consultant posted by Acquirely
Sales Development Representative SDR - Junior ConsultantSalary R20,000 commissionOTE R30,000 R50,000month Location Remote Work for a US-based companyHours...
View Job
Sales Development Representative (SDR) – Junior Consultant
Western Cape: Regional Executive (Engineering) posted by Construct Executive Search
Applicants must have the following requirementsMust have a Masters Degree or a Bachelors Degree in Engineering.Must be registered with ECSA as a...
View Job
Regional Executive (Engineering)
Western Cape: German Speaking Credit Controller – Urgently needed posted by Arid Consulting
Credit Controller BPO Industry Cape Town UrgentThe call is for a German Speaking Credit Controller to join the client in Cape TownDuties and...
View Job
German Speaking Credit Controller – Urgently needed
Western Cape: Business Development Manager – Urgently Needed posted by KiahUAERecruit
NEW JOB OPPORTUNITY Looking to start your career in the UAE? Look no further! We are looking for a talented Business Development Manager to join our...
View Job
Business Development Manager – Urgently Needed
Western Cape: Buyer – Urgently seeking posted by Cash Converters Montague Gardens
Busy cash converters retail store is looking for an energetic and bubbly person to run and maintain our busy buyshop department duties include but not...
View Job
Buyer – Urgently seeking
Western Cape: Bakery Assistant posted by Happy Earth People
Are you passionate about baking and looking for a hands-on role in a fast-paced environment? We are looking for a Bakery Assistant to join our team as we...
View Job
Bakery Assistant
Western Cape: Entry level sales person posted by Fashion Precision
We are looking for a dynamic Sales Representative who is a committed and hardworking individual.Our company is a wholesaler of fashion clothing and...
View Job
Entry level sales person
Western Cape: Area Manager Fashion Retail – Urgently needed posted by Quantum Recruitment
QR4459 Area Manager Fashion and Apparel OR Footwear Western CapeWe are seeking a dynamic and results-driven Area Manager to oversee and optimize retail...
View Job
Area Manager Fashion Retail – Urgently needed
Western Cape: Appointment Setter – Junior Consultant posted by Acquirely
Sales Development Representative SDR - Junior ConsultantPay R360,000 R600,000year Including a very generous basic salary commissionsDO NOT apply if1. You...
View Job
Appointment Setter – Junior Consultant
Western Cape: Qualified Claims Handler
Minimum Requirements Must have a minimum of 2 years experience as a Claims Handler Administrator in the Short-term Insurance Industry RE5 or NQF 4 in...
View Job
Qualified Claims Handler
Western Cape: Quality Assurance Technician
Minimum Requirements Minimum of 3 years experience as an Information Technology Quality Assurance Technician in the Insurance Industry Relevant Tertiary...
View Job
Quality Assurance Technician
Cape Town City Centre: Senior Sales Portfolio Manager – Crop Protection / Agrochemical Industry – Western Cape
Minimum requirements for the role A business management or agricultural degree or diploma or related qualification is preferred. Previous sales experience...
View Job
Senior Sales Portfolio Manager – Crop Protection / Agrochemical Industry – Western Cape
South Africa: Installation Technician – Vehicle Tracking – AA/EE – Western Cape
Installation Technician Vehicle Tracking - AAEE Vredendal, Worcester Surrounds Western Cape Company requires the services of an Installation Technician in...
View Job
Installation Technician – Vehicle Tracking – AA/EE – Western Cape
Cape Town City Centre: PHARMACY SALES REPRESENTATIVE â HYBIRD (WESTERN CAPE)
Qualifications and Experience A bachelors degree in business management, marketing, pharmacy, or a related field. Demonstrated success in pharmaceutical...
View Job
PHARMACY SALES REPRESENTATIVE â HYBIRD (WESTERN CAPE)
Western Cape: Chief Financial Officer – CFO
A rapidly expanding company on the scenic Garden Route seeks a qualified and experienced CFO to join its executive board. This strategic leadership role...
View Job
Chief Financial Officer – CFO
Claremont: FINANCE MANAGER (Private Credit: Finance and Fund Administration) – Cape Town, Western Province
FINANCE MANAGER Private Credit Finance and Fund Administration - Cape Town, Western Province Highly Competitive Package on Offer Our client, an innovative...
View Job
FINANCE MANAGER (Private Credit
Cape Town City Centre: SALES REPRESENTATIVE â DISPENSING DOCTORS & PHARMACIES (WESTERN CAPE)
Qualifications Experience Bachelors degree in business management, Marketing, Pharmacy, or a related field. Proven track record in pharmaceutical sales....
View Job
SALES REPRESENTATIVE â DISPENSING DOCTORS & PHARMACIES (WESTERN CAPE)
Western Cape: FIELD RESEARCHERS posted by PLUS 94
A leading Market Research Company seeks to employ the services of FIELD RESEARCHERS across South Africa to work on a project-to-project basis.Applicants...
View Job
FIELD RESEARCHERS
Western Cape: Field Researcher – Urgently Needed posted by PLUS 94
A leading Market Research Company seeks to employ the services of field researchers that reside in CAPE TOWN to work on a project-to-project basis....
View Job
Field Researcher – Urgently Needed
Western Cape: Senior Electrical Engineer
Main Responsibilities Serve as the Electrical Engineering Subject Matter Expert for the refinery. Ensure compliance with Electrical Safe Work Practices and...
View Job
Senior Electrical Engineer
Western Cape: Pharmacist Required posted by Kleinmond Pharmacy
Pharmacist required in Kleinmond for independent retail pharmacy with a clinic in the Western Cape. Essential to have a B.Pharm degree and PCDT...
View Job
Pharmacist Required
Western Cape: Dealership Bookings Clerk
Minimum Requirements Must have a minimum of 2 years experience as a Bookings Clerk within the Automotive Industry Must have a Grade 12 Qualification Strong...
View Job
Dealership Bookings Clerk
Cape Town City Centre: Receptionist – Western Cape
Minimum Requirements Matric Relevant degree will be advantageous At least 5 years relevant experience Well-spoken and fluent in English Switchboard...
View Job
Receptionist – Western Cape