Bridgena Barnard Personnel Group
Western Cape
Air freight Imports/Exports
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Job Description
Job Title: Operations Manager:
Call Centre (Inbound) Looking for an Operations Manager:
Call Centre (Inbound) with 5+ years of management experience in call centre, supply-chain, shipping operations, preferably in FMCG, retail, or direct selling industries in products.
Seniority Level: Mid Career (4 – 6 yrs exp)
Location: CPT – Northern Suburbs, Western Cape
Type: Permanent
Duties and Responsibilities:
- Tertiary qualification in Business Management or equivalent with exposure to Supply chain, logistics, call-centre, or retail.
- Minimum of 5-years’ experience in a management role with exposure to call centre, supply-chain, shipping operations and logistics.
- At least 3 years in a Key Account Management or Retail role or direct selling of a product.
- Ability to manage, motivate and develop team members.
- Strong prioritisation, time-management, and project management skills.
- Good communication skills with ability to present complex information to a wide range of audiences.
- Customer service orientated while being efficient and proactive.
- Conflict resolution management.
Skills Required:
- Call centre management
- Inbound sales – ECOMMERCE
- People Management
- Supply chain and Logistics
- Project Management
- Customer focus *****@*****.co.za
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