South Africa: Collections Operations Manager posted by O’Brien Recruitment
Posted on 2025-05-21 00:00:00
| Employer | O’Brien Recruitment |
|---|---|
| Category | Other Finance/Accounting |
| Location | South Africa / South Africa |
Job Summary
Collections Operations Manager
? Cape Town
A growing and results-driven business is seeking a Collections Operations Manager to lead their Contingent division operations. This is an exciting opportunity for a confident, strategic, and people-focused leader to drive collections performance and manage key portfolios while leading a high-performing team.
Key Responsibilities
1. Portfolio Management
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Execute collection strategies and manage portfolios to maximize net recoveries.
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Meet and exceed internal KPIs across collections, quality, and productivity.
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Drive call center productivity through team management and continuous process improvement.
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Analyze data and performance to develop daily operational tactics.
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Oversee departmental reporting and administration to support operational success.
2. Client Relationship & Management
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Build and maintain strong relationships with key clients to align expectations and deliver excellent service.
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Engage regularly with clients on performance, opportunities, and growth.
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Lead performance meetings and prepare client reports and presentations.
3. Personnel Management
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Lead a team of 3 Team Managers across 34 portfolios with 5075 agents in total.
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Coach, develop, and support staff to ensure motivation and performance.
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Apply performance management tools and discipline where necessary.
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Promote workforce engagement and ensure compliance with company policies.
4. Service Excellence
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Foster strong relationships with senior managers and support staff.
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Ensure exceptional service delivery and client satisfaction.
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Drive continuous improvement initiatives.
5. Leadership & Culture
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Lead by example, demonstrating integrity, accountability, and enthusiasm.
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Encourage innovation and identify process improvements.
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Champion company values and a culture of excellence.
Requirements
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Minimum 5 years in a senior operational role, preferably in collections or credit management.
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Experience leading large teams (80+ employees) and developing team leaders.
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Strong portfolio and client management expertise.
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Proficient in management reporting and performance analysis.
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High-level computer literacy and experience with dialer systems.
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Strong problem-solving skills and the ability to manage under pressure.
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Excellent communication and interpersonal skills.
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Proven track record in achieving operational and performance targets.
Working Hours
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Monday to Friday: 07:30 16:00
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Two Saturdays per month: 08:00 13:30
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No shift work
Why Apply?
This role is perfect for a motivated leader who thrives in a fast-paced environment and has a passion for driving operational excellence. If youre ready to inspire teams, elevate performance, and lead strategically, we want to hear from you!
Click Go Apply to apply online!
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