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Johannesburg: Customer Service Advisor

Customer Service Advisor

Posted on 2025-01-28

Salary 25 000

Category Engineering

Location

Job Summary

Qualifications: Matric B Tech in Mechanical Engineering , Electrical Engineering , Industrial Engineering and or a strong background in Service and Operational Environment Experience in Sage X3 Advanced Excel Skills Project and Planning skills Experience and requirements: 2 – 3 years experience in a similar role, preferably in an Engineering or Technical Workshop related environment Experience in service centre planning and management Advanced Excel skills People and communication skills Experience in a customer facing environment Provide a range of administrative and support services, including records management, prepare routine correspondence and coordination to support the effective operation of the service centre Monitor workshops for equipment functionality Monitor and manage stores for kits and part required for repairs both local and international Monitor asset fleet Update and maintain records and databases, complying with administrative systems and processes Respond to enquiries and escalate and redirect issues as required to ensure the provision of accurate information Sales responsibilities which include counter sales, service quotations for all service centres including field services, generating service leads and ensuring that purchase orders are received for current jobs Provide administrative and support services for field services Service centre cleanliness Forecasting and reporting, prepare regular service forecasts and reports on current workshop status Follow and maintain implemented procedures and policies to ensure a smooth flow of operations Report writing for workshop reports

Customer Service Advisor position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2025-01-28 in the Engineering category

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