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Cape Town: Italian Speaking Call Centre Agent posted by Datafin

Italian Speaking Call Centre Agent

Posted on 2025-01-31

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Category It Computer

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Job Summary

Italian Speaking Call Centre AgentMedia/Marketing/Sales
Cape Town – Western Cape

ENVIRONMENT:
A leading outsourcing company in the BPO sector, known for providing top-notch service and innovative solutions, is looking for an Italian Call Centre Agent. MUST BE FLUENT IN ITALIAN. The role involves working for a prestigious airline brand across various work streams, assisting passengers with travel-related queries before and after flight departures. Responsibilities include using airline reservation systems, handling voice calls, and managing written correspondence in both Italian and English.
DUTIES:
  • Work for a prestigious airline brand on various work streams.
  • Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Italian & English languages.
  • Work on airline reservations systems & handle voice calls in English & Italian including written correspondence.
  • Fully paid product and systems training provided.
  • Daily interactions with international passengers with queries and compliments.
  • Required to meet specific key performance indicators and meet expected client service levels.
  • Demanding and time-sensitive call centre environment.
REQUIREMENTS:
  • Native level fluency in Italian language: Verbal & Written skills essential (Advanced level may be considered)
  • Located in South Africa preferrable
  • Permanent residence permit/ South African ID holders only
  • Excellent Computer literacy & technical skills
  • Flexibility to work shifts
  • Previous customer service experience preferred
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Italian Speaking Call Centre Agent position available in Western Cape, Cape Town. This job position was posted by Datafin. The job has been posted as a premium ad on 2025-01-31 at 16:09:53 in the It Computer category

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