Customer Experience Manager – Southern Africa – International Oem – East Rand
Posted on 2025-02-01
Job Summary
Minimum
– A minimum of 8-10 years with proven customer service management within a multi-national company.
– A minimum of 5-7 years in a generalist management role with proven leadership experience within a multi-national company.
– Extensive knowledge of ERP systems including DOH, COH, and Syspro.
– Knowledge of customer service principles and practices.
– Ability to develop processes and systems to improve operational efficiencies.
– A systematic, logical, analytical approach to problem solving and decision making.
– Ability to present findings and recommendations to leadership team, management team, regional management team and structures within an international group matrix.
– General business unit management / staff management experience, with the ability to be flexible to manage direct reports and their subordinates when required.
– Strong customer orientation (both internally and externally) to drive business, string negotiation skills, strong performance management and strategic planning.
– Confidentiality, tact, and discretion in dealing with people.
– Excellent planning, organisational and administrative skills.
– Excellent communication and presentation skills – English.
– Leadership skills and must have the ability to motivate and team building ability.
– Sound interpersonal skills and must have the ability to interact with staff at all levels with influence, persuasion, and ability to command respect.
Desirable
– Experience of working in a multi-national environment.
– Product and industry knowledge advantageous.
– Ability to analyse and interpret relatively complex data in a logical manner.
Qualifications and traits
Minimum
– A formal tertiary qualification in Business Management is essential.
– Ability to manage managers and the operations team
– Results orientated |
– Emotionally intelligent |
– Self-starter/demonstrates initiative
– Hands-on attitude |
– Ability to represent organisation positively
– Attention to detail |
– Accountability for actions |
– Integrity
Mental demands
– High levels of concentration required where the workload will vary every day. The ability to go
from one topic to another and be conversant is essential.
– Required to be self-motivated and be able to make decisions within delegated responsibility.
– Routinely concentrate for long periods of time in order to correctly analyse data/information.
– Will be expected to react to unpredictable operational requirements of an ad-hoc nature.
– Ability to multi-task and have the ability to manage stress and pressure.
– Must be able to adapt, show initiative, be a team player and have the ability to work under
little or no supervision.
Physical demands
– Domestic and from time to time cross-border travel will be required to engage with
customers.
– Occasional international travel to attend meetings and/or training.
– Will spend time at a desk working on a computer and attending meetings.
– Will be required to work extended hours including over weekends.
Health and safety/ exposure to risk
– Occasionally exposed to some risk whilst travelling.
Customer Experience Manager – Southern Africa – International Oem – East Rand position available in Gauteng, Gauteng. This job position was posted by Job Masters (Pty) Ltd. The job has been posted as a char8000 ad on 2025-02-01 at 01:05:33 in the Logistics category
Click Go Apply to apply online!
You might also like these jobs in the same area.
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Pretoria: Customer Relations Officer – Panel Shop Experience posted by Bonafide Human Capital
Our well known automotive dealer client based in Pretoria currently holds a vacancy for an experienced CRO.Purpose of the role:The Customer Relations Officer is the face of the Brand and Companys Approved Centre.To facilitate effective communication and fe
View Job
Customer Relations Officer – Panel Shop Experience
Centurion: Customer Experience Ambassador
Purpose: To assist the Customer Experience Centre (CEC) with the vital role of performing customer service-related duties including the effective handling of inbound and outbound calls, logging cases on the CCA, performing follow-ups and maintaining excell
View Job
Customer Experience Ambassador
Sandton: Customer Experience Manager
Key requirement Tertiary qualification will be beneficial Must have at least 3 years of senior management experience operating service at a business level Relevant certifications as need in a dealership environment Previous experience in the automotive ind
View Job
Customer Experience Manager
Centurion: Customer Experience Ambassador
CLC is recruiting for Night Shift`s Customer Experience Ambassadors with excellent communication and customer care skills, to join our Inbound Emergency Assistance Call Centre Department. Purpose: To assist the Customer Experience Centre (CEC) with the vit
View Job
Customer Experience Ambassador
Durban: Customer Experience Lead / Operations Manager
Key Responsibilities: -Achieve all operational KPIs across the business stream to ensure contractual obligations are met as a minimum including (but not limited to) delivery of hours, auditory/compliance requirements, and customer satisfaction targets -Man
View Job
Customer Experience Lead / Operations Manager
Johannesburg: Customer Experience Executive
Our client in the Automotive Industry, Northcliff, is looking for a Customer Experience Executive. Minimum Qualification: Grade 12 is essential Customer facing certification or diploma Leadership skills Experience: At least 2-years of experience in a custo
View Job
Customer Experience Executive
Johannesburg North: Customer Experience Manager posted by Kontak Recruitment
Customer Experience Manager (JB4978)Location: RandburgSalary: R35,000 R50,000 per monthWe are seeking an experienced and proactive Customer Experience Manager to lead the development and implementation of strategies that enhance customer interactions and
View Job
Customer Experience Manager
Johannesburg: Customer Experience Executive posted by NM Staffing Solutions (Pty)Ltd
Our client in the Automotive Industry, Northcliff, is looking for a Customer Experience Executive.Minimum Qualification:Grade 12 is essentialCustomer facing certification or diplomaLeadership skillsExperience:At least 2-years of experience in a customer in
View Job
Customer Experience Executive
Johannesburg: Senior Manager Customer Experience posted by Isilumko Staffing
One of the top banks in South Africa is seeking a Senior Manager Customer Experience to join their Marketing, Communication and Research department.PurposeThe Senior Manager Customer Experience will collaborate with Operations Delivery and Optimization tea
View Job
Senior Manager Customer Experience
Johannesburg: Head Of Customer Experience posted by EMPIRE RECRUITMENT
The Head of Customer Experience responsibilities includes creating a world-class experience for our clients customers and clients during every interaction. The expectations are that the ideal candidate would make use of three disciplines to improve custome
View Job
Head Of Customer Experience
Stellenbosch: Customer Experience Expert (Us Hours) posted by Datafin
Customer Experience Expert (US Hours)OtherStellenbosch - Western CapeENVIRONMENT: Our client is dedicated to supporting cyclists and safeguarding the gear that powers their adventures. They are seeking a dynamic individual with a genuine passion for cyclin
View Job
Customer Experience Expert (Us Hours)
Gauteng: Customer Experience Manager – Southern Africa – International Oem – East Rand posted by Job Masters (Pty) Ltd
Experience and knowledgeMinimum - A minimum of 8-10 years with proven customer service management within a multi-national company.- A minimum of 5-7 years in a generalist management role with proven leadership experience within a multi-national company.- E
View Job
Customer Experience Manager – Southern Africa – International Oem – East Rand
Centurion: Customer Experience Ambassador posted by Customer Loyalty Consultants (Pty) Ltd
Purpose:To assist the Customer Experience Centre (CEC) with the vital role of performing customer service-related duties including the effective handling of inbound and outbound calls, logging cases on the CCA, performing follow-ups and maintaining excelle
View Job
Customer Experience Ambassador
Durban: Customer Experience Lead / Operations Manager posted by IntelliStaff
Key Responsibilities:-Achieve all operational KPIs across the business stream to ensure contractual obligations are met as a minimum including (but not limited to) delivery of hours, auditory/compliance requirements, and customer satisfaction targets-Manag
View Job
Customer Experience Lead / Operations Manager
Cape Town: Head Of Customer Experience (Cpt Hybrid) posted by Datafin
Head of Customer Experience (CPT Hybrid)Media/Marketing/SalesCape Town - Western CapeENVIRONMENT: BE at the forefront of creating exceptional value for clients by leading and aligning the efforts of Learning, Client Solutions, Customer Success, Support, an
View Job
Head Of Customer Experience (Cpt Hybrid)
Centurion: Customer Experience Ambassador posted by Customer Loyalty Consultants (Pty) Ltd
CLC is recruiting for Night Shift`s Customer Experience Ambassadors with excellent communication and customer care skills, to join our Inbound Emergency Assistance Call Centre Department.Purpose:To assist the Customer Experience Centre (CEC) with the vital
View Job
Customer Experience Ambassador
South Africa: Customer Experience Manager posted by Greys Recruitment
Key requirementTertiary qualification will be beneficialMust have at least 3 years of senior management experience operating service at a business levelRelevant certifications as need in a dealership environmentPrevious experience in the automotive industr
View Job
Customer Experience Manager
Ekurhuleni: Customer Experience Manager – Southern Africa – International Oem – East Rand
Customer Experience Manager Southern Africa International OEM East Rand Salary offer: TCOE: R 940 000 R 1 300 000, inclusive of basic salary, car allowance, company contribution to medical aid and provident fund. Job Summary Direct Reports 1 x Customer Ser
View Job
Customer Experience Manager – Southern Africa – International Oem – East Rand