Client Contact Centre Service Administrator – Cpt
Posted on 2025-02-06
Job Summary
Key
Responsibilities:
- Handle inbound calls and web touchpoints, resolving a minimum of 30 calls per day.
- Respond to approximately 15 general and claim-related correspondence queries per day within 24 hours.
- Maintain and update workflow queues for management reporting.
- Ensure all personal contact and medical aid information for clients is accurate and up to date.
- Adhere to policies, processes, and provide relevant information and advice to clients.
- Achieve a minimum QA (Quality Assurance) score of 90%.
- Liaise with medical aids and practitioners to gather information for claim assessments.
- Proactively apply TCF principles in all tasks and deliver a professional, efficient service.
- Retain clients who wish to cancel their policies.
- Perform basic policy administration tasks as required.
Skills and Experience:
- Excellent written and verbal communication skills.
- Strong negotiation skills and ability to meet customer expectations.
- Attention to detail and ability to maintain high accuracy.
- Intermediate MS Office skills (Excel, Word, Outlook).
- Experience in individual life policy administration.
- Knowledge of medical aid servicing is advantageous.
- At least 2 years of proven client service or call centre experience.
- Strong time management, planning, and organizational skills.
- Ability to work both independently and as part of a team.
- Ability to remain calm under pressure and resolve issues creatively.
Attitude and Approach:
- Self-motivated with a commitment to meeting daily targets.
- Positive attitude and proactive in resolving client queries.
- Able to work efficiently under pressure and manage multiple tasks.
If you have a passion for customer service and a desire to work in a dynamic team environment, apply today to join our client’s team!
Should you not receive a response from us within 2 weeks, please consider your application unsuccessful.
Client Contact Centre Service Administrator – Cpt position available in Western Cape, Western Cape. This job position was posted by Energy at Work Projects. The job has been posted as a char8000 ad on 2025-02-06 at 01:22:30 in the Insurance And Investments category
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