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Durban: Teller And Enquiries Clerk posted by Hire Resolve

Teller And Enquiries Clerk

Posted on 2025-02-27

Employer Hire Resolve
Salary 0
Category Finance Accounting
Location Kwazulu Natal  /  Durban

Job Summary

Hire Resolve is seeking a Teller and Enquiries Clerk on behalf of our client, a leading bank renowned for its commitment to delivering innovative, Shariah-compliant financial solutions. This is an exciting opportunity for a dedicated and detail-oriented professional to join a dynamic team and contribute to the banks exceptional customer service and operational excellence. If you have a passion for banking and customer engagement, we encourage you to apply!

Responsibilities

  • Handling cash deposits and withdrawals
  • Processing EFTs and internal transfers
  • Closing accounts
  • Performing intersystem transfers (Debit Card to Investment Account)
  • Processing investment transfers (Investment Account to Debit Card)
  • Reversing fees when necessary
  • Ensuring daily processed work balances at the end of the working day
  • Adhering to security procedures to minimize risk
  • Updating statistics on SharePoint
  • Reporting suspicious transactions
  • Scanning and uploading documentation (deposits, withdrawals, etc.) and teller reconciliations
  • Capturing EFTs, profit instructions, and debit orders
  • Processing Forex orders placed by customers via phone or walk-in
  • Obtaining necessary documentation, including FICA, for deal processing
  • Confirming appointments and booking exchange rates
  • Providing clients with banking details and payment amounts
  • Processing Forex deals on iMal and GTS systems
  • Completing all administrative requirements for finalized deals
  • Ensuring compliance with SARB (South African Reserve Bank) and bank policies
  • Identifying and reporting suspicious transactions
  • Balancing and securing foreign cash daily
  • Managing foreign cash limits daily
  • Assisting clients with deposit and withdrawal slips
  • Processing cash and transfer requests while verifying balances, signatures, and FICA compliance
  • Handling early withdrawal requests for walk-in clients
  • Providing statements and IT3Bs, with applicable charges
  • Authorizing ex-branch withdrawals
  • Obtaining relevant FICA documents and updating CIFS on iMal
  • Assisting clients with updating personal information
  • Addressing customer queries regarding bank products and services
  • Extracting and compiling Transactional Banking reports
  • Issuing replacement debit cards
  • Referring clients to appropriate consultants based on their needs
  • Providing and maintaining a high level of customer service
  • Handling customer complaints and directing them to the relevant departments
  • Managing security items
  • Ensuring the banking hall remains neat and presentable at all times
  • Assisting clients with Internet Banking and Mobile App registration
  • Performing manual security checks on ATMs
  • Assisting with back-office functions and ad-hoc projects
  • Processing release and indemnity requests as per COD procedures
  • Promoting cross-sales of the Banks products
  • Delivering professional and efficient service to clients
  • Handling queries professionally and promptly via email and in-person
  • Ensuring all functions comply with internal procedures and regulatory requirements
  • Verifying client identity for all transactions
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Requirements

  • A relevant banking qualification is required.
  • 12 years of general banking experience or equivalent work experience.
  • Experience handling cash transactions, reconciliations, and customer service within a banking environment.
  • Previous experience in Forex processing will be advantageous.
  • Proficiency in banking systems and transaction processing.
  • Strong understanding of financial regulations, compliance, and risk management.
  • Familiarity with MS Office (Word, Excel, Outlook, and SharePoint).
  • Knowledge of the Financial Intelligence Centre Act (FICA) and South African Reserve Bank (SARB) regulations.
  • Ability to identify and report suspicious transactions in line with compliance requirements.
  • Strong numerical skills and attention to detail for daily balancing and reconciliation.
  • Excellent customer service and communication skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to work efficiently under pressure and handle high-volume transactions.
  • High level of integrity and adherence to security protocols.
  • Ability to multitask and manage administrative duties effectively.

Benefits

Posted in Jobs in Durban, Jobs in Kwazulu Natal

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Durban: Teller And Enquiries Clerk posted by Hire Resolve

Teller And Enquiries Clerk

Posted on 2025-02-27

Employer Hire Resolve
Salary 0
Category Finance Accounting
Location Kwazulu Natal  /  Durban

Job Summary

Hire Resolve`s client, a prominent financial institution known for delivering exceptional banking services, is currently seeking a dynamic and detail-oriented Teller and Enquiries Clerk to join their Durban team.

Responsibilities

Teller Processing and Administration

  • Handle cash deposits and withdrawals, EFTs, and internal transfers.
  • Manage account closures and intersystem transfers.
  • Process investment transfers and reversals of fees.
  • Ensure daily balancing of processed work and adherence to security procedures.
  • Update statistics on SharePoint and report suspicious transactions.
  • Scan and upload documentation, including teller reconciliations.
  • Capture EFTs, profit instructions, and debit orders.

Forex Processing

  • Process Forex orders, ensuring compliance with SARB and bank policies.
  • Obtain necessary documentation, confirm appointments, and book rates.
  • Finalize and administer deals through iMal and GTS systems.
  • Balance and secure foreign cash daily.

Enquiries Administration

  • Assist clients with deposit and withdrawal slips and handle transfer requests.
  • Provide statements, IT3Bs, and authorization for ex-branch withdrawals.
  • Update client information and attend to product-related queries.
  • Issue replacement debit cards and ensure a high level of customer service.
  • Perform security checks and assist with Internet Banking and Mobile App registration.

Customer Service

  • Cross-sell the banks products and deliver professional client services.
  • Address customer complaints and refer complex requests to the appropriate departments.

Compliance

  • Adhere to internal procedures and regulatory compliance.
  • Verify customer identities for all transactions to maintain compliance.

Requirements

  • Education: Relevant banking qualification.
  • Experience: 1-2 years of general banking experience or equivalent work experience.
  • Knowledge: Proficiency in banking systems and MS Office.
  • Skills: Strong attention to detail, excellent customer service, and compliance awareness.
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Benefits

  • Salary negotiable and market-related

Contact Hire Resolve today for your next career-changing move.

Posted in Jobs in Durban, Jobs in Kwazulu Natal

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