Required Qualifications & Skills: Proven experience as a Facilities Manager, Cleaning Manager, or in a similar role with a strong focus on cleaning operations. Strong client-facing skills with experience in account management or customer service. In-depth knowledge of cleaning procedures, equipment, and safety regulations. Strong organizational and multitasking abilities. Excellent communication skills, both written and verbal. Ability to build strong relationships and effectively manage expectations. Experience managing budgets and resources effectively. Relevant certifications or qualifications in facilities management or cleaning (e.g., IOSH, BICSc ) is preferred. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). A background in security management or knowledge of security protocols is a plus, particularly for clients with security needs. Key

Responsibilities:

Cleaning Operations Management: Oversee day-to-day cleaning operations for multiple client sites, ensuring adherence to established quality standards. Develop and implement cleaning schedules, routines, and procedures. Manage cleaning staff, providing training, support, and performance evaluations. Conduct regular inspections to ensure cleanliness and hygiene standards are met. Maintain cleaning equipment and inventory, ensuring all necessary supplies are stocked and in good condition. Client Relationship & Account Management: Serve as the main point of contact for key clients, addressing their needs and concerns promptly and professionally. Conduct regular client meetings to review service quality, discuss improvements, and ensure customer satisfaction. Develop and nurture long-term relationships with clients, understanding their specific needs and business objectives. Act as an advocate for clients within the organization, ensuring their requirements are met consistently. Prepare and present service reports, budget proposals, and performance reviews to clients. Budget & Financial Management: Manage and monitor cleaning service budgets for assigned accounts. Identify opportunities to improve cost-efficiency without compromising service quality. Prepare cost estimates and support invoicing processes for clients. Health, Safety, & Compliance: Ensure compliance with all health, safety, and environmental regulations related to cleaning operations. Conduct regular safety audits and training sessions for cleaning staff. Stay up-to-date with industry trends, regulations, and best practices related to facilities management and cleaning. Team Leadership & Development: Lead and motivate a team of cleaning staff, fostering a positive and productive work environment. Provide training and professional development opportunities to cleaning staff. Develop and implement team schedules, ensuring adequate coverage for all client sites. Security Background (Beneficial): A background or experience in security will be beneficial as we manage client accounts that also require security services. Support and collaborate with security teams as needed to integrate cleaning services with security protocols and maintain safe and secure environments for clients.

Operations/Facilities Manager position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2025-03-03 in the Domestic Help category

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