Product Support Analyst – Platform And Systems
Posted on 2025-03-04
| Employer | Network Contracting |
|---|---|
| Salary | 200 |
| Category | It Computer |
| Location | Gauteng / Johannesburg North |
Job Summary
Purpose of the Role:
The primary purpose of a Production Support Analyst is to ensure the uninterrupted delivery of IT services to business users and customers. They play a crucial role in maintaining system reliability, improving user satisfaction, and supporting organizational productivity.
Requirements and responsibilities:
- To provide guidance as a technical resource and subject matter expert for the bank`s Host to Host channel`s API offerings.
- To provide specialist business and systems support to Corporate and Investment (C&I) banking clients to help minimize business disruption and enable business continuity.
- This role provides support to a platform that operates 24×7 with business hours – Monday to Sunday and will include some out of hours activity to support both anticipated and unplanned system changes.
- Working understanding of Foreign Exchange and SWIFT would be beneficial
- Serves as a liaison between various product and client engagement teams.
- End to end resolution of production queries raised by the client engagement teams while also ensuring constant liaison activities with relevant stakeholders till resolution.
- Troubleshooting existing integrations and providing technical support to our C&I clients
- Relationship management: Facilitates issue resolution with technology partners and plays an advisory role as it relates to system enhancements for an enhanced client experience.
- Communicates product and detailed data specifications to clients and partners as needed in technical or non-technical client meetings.
- Identifies and suggests process and technology opportunities which will improve the API service
Contact me at the detail provided below.
Thank you,
Theresa Steenkamp
Key Account Manager – Network Contracting Solutions
tsteenkamp at networkcontracting c.o.z.a.
Product Support Analyst – Platform And Systems position available in Gauteng, Johannesburg North. This job position was posted by Network Contracting. The job has been posted as a char8000 ad on 2025-03-04 at 21:18:26 in the It Computer category
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