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Western Cape: Head Of Customer Engagement (Retention) posted by Communicate Finance

Head Of Customer Engagement (Retention)

Posted on 2025-03-11

Employer Communicate Finance
Salary 0
Category Sales Marketing
Location Western Cape  /  Western Cape

Job Summary

Job Description:
Lead the development and execution of personalized communication strategies to enhance member engagement and retention
Oversee the implementation of CRM systems, digital channels, and marketing automation to optimize customer experience and satisfaction
Analyse customer behaviour, segmentations, and data insights to inform the creation of targeted marketing campaigns
Drive member retention initiatives, collaborating with cross-functional teams to align messaging across all touchpoints
Optimize revenue streams through strategic engagement and monetization of the customer base
Report on performance metrics, recommending improvements to continuously refine strategies and enhance business outcomes

Skills & Experience:
5+ years of experience in Digital Marketing, Marketing Automation, and CRM, focusing on customer engagement and retention
Strong technical expertise with CRM platforms 
Proven ability to analyse customer data and create actionable insights that lead to impactful campaigns
Experience in content marketing, email marketing design, and customer journey mapping
Strong leadership capabilities with 2+ years in a senior role, managing cross-functional teams and driving projects to success
Experience with Martech vital

Application Process:
Once you apply, our team will review your application to assess your fit for the role
If your profile aligns, you’ll receive a quick screening call to discuss your experience, career goals, and expectations
Shortlisted candidates will move forward to the interview stage with the hiring team
 
If you don’t hear back from us within two weeks, it means that this particular opportunity wasn’t the perfect match. However, we’ll keep your details on file and reach out if a future role aligns with your skills and experience.
 
 
Contact JADE GELDENHUYS 021 418 1750, quoting the Ref: CTD000056.
 
Connect with us on Communicate Finance
Head Of Customer Engagement (Retention) position available in Western Cape, Western Cape. This job position was posted by Communicate Finance. The job has been posted as a char8000 ad on 2025-03-11 at 01:10:20 in the Sales Marketing category

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