Call Center Manager
Posted on 2025-03-16
| Employer | Arvo |
|---|---|
| Salary | 35000 |
| Category | Property Facilities Management |
| Location | Western Cape / Cape Town |
Job Summary
Our client in the Property Sector is currently looking for a Call Center Manager to join their finance team as soon as possible in Observatory.
Company Overview:
They are an innovative, contemporary, and dynamic Real Estate Brokerage located in Cape Town. With a yearly turnover exceeding R2 Billion, they aim to be the forefront brokerage brand globally, driven by professionalism, forward-thinking, and results.
Key
Responsibilities:
-Oversee the day-to-day operations of the outbound and inbound call centers.
-Develop and implement strategies to improve call center performance and achieve key performance indicators (KPIs).
-Manage, train, and mentor call center staff to ensure high levels of customer service and operational efficiency.
-Monitor call center metrics and prepare regular performance reports for senior management.
-Handle escalated customer issues and provide effective resolutions.
-Collaborate with other departments to ensure a seamless customer experience.
-Implement and maintain call center technology and software to optimise operations.
-Ensure compliance with company policies, industry regulations, and quality standards.
-Conduct regular team meetings and performance reviews.
– Recruit and train call center staff
Requirements:
-Minimum of 2-5+ years of experience in a call center management role.
-Proven track record of successfully managing outbound and inbound call center teams.
-Strong leadership and team-building skills.
-Excellent communication and interpersonal skills.
-Proficiency in call center software and technology.
-Ability to analyse data and make informed decisions to drive performance.
-Strong problem-solving skills and ability to handle high-pressure situations.
-Flexibility to work in a fast-paced and dynamic environment.
-IT skills are essential for managing call center systems and tools.
-Own Laptop & Transport
Plus points:
-Dialfire software experience
-HubSpot CRM experience
-Looker Studio experience
Why Join Their Team:
Joining their team means being part of a supportive and innovative environment where your ideas are valued. You`ll have the chance to work on exciting projects and grow both personally and professionally. If you`re looking for a challenging yet rewarding opportunity, we want to hear from you.
Location: Observatory .
Salary:
R35 000 to R40 000 a month (depending on experience).
Starting date: As soon as possible.
Please apply online if you meet the above-mentioned requirements.
Please assume that your application was unsuccessful If you have not been contacted within 4 weeks.
Call Center Manager position available in Western Cape, Cape Town. This job position was posted by Arvo . The job has been posted as a premium ad on 2025-03-16 at 13:00:59 in the Property Facilities Management category
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