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La Lucia: Customer Service Representative posted by La Lucia Surgical & Medical Clinic

Customer Service Representative

Posted on 2025-03-13

Employer La Lucia Surgical & Medical Clinic
Salary 17000
Category Logistics
Location Kwazulu Natal  /  La Lucia

Job Summary

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:

Maintaining a positive, empathetic and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.

Requirements:

High school diploma, general education degree or equivalent.Ability to stay calm when customers are stressed or upset.Comfortable using computers.Experience working with customer support.
Customer Service Representative position available in Kwazulu-Natal, La Lucia. This job position was posted by La Lucia Surgical & Medical Clinic. The job has been posted as a free ad on 2025-03-13 at 08:30:01 in the Logistics category

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