Qualifications: Minimum Diploma in Computer Sciences or IT related field. Duties and responsibilities: Provide ICT technical support to both the organization and external to meet business objectives and operational goals. Deliver exceptional technical support and customer service across a diverse range of IT services, ensuring minimal disruptions to workflows. Troubleshoot and resolve IT issues efficiently, including hardware, software, and network-related problems, to maintain high operational efficiency. Offer expert support for a variety of end-user devices, including laptops, printers, mobile devices, and peripherals, ensuring their optimal performance. Deliver first-level IT support, assisting users with troubleshooting and resolving technical challenges. Respond promptly to technical queries and support requests through ticketing systems, email, or remote tools like Microsoft Teams. Conduct routine device security checks and ensure compliance with IT security protocols for all connected devices. Troubleshoot network issues, including data, voice, and printer ports, and take corrective action as needed. Provide clear, step-by-step guidance to users to resolve technical issues via phone or remote assistance tools. Accurately document all support interactions, resolutions, and system updates within the ticketing system. Manage and prioritize incidents, ensuring escalations are handled effectively and in a timely manner. Set up and configure workspaces, including installing hardware such as screens, docking stations, telephones, and other peripherals. Support meeting and boardroom setups, ensuring all required hardware and technologies are functioning properly. Maintain and repair faulty IT equipment, including laptops, desktops, and peripherals such as keyboards, screens, and docking stations. Monitor and maintain IT inventory to ensure availability of required hardware and tools for support tasks. Collaborate with IT team members to develop and implement process improvements that enhance the end-user experience. Ensure confidentiality and data security in all ICT operations, safeguarding sensitive organizational information.

Ict Services Support Desk Technician position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2025-03-19 in the It Computing Software category

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