Client Support Specialist
Posted on 2025-03-30
| Employer | RareCruit |
|---|---|
| Salary | 20000 |
| Category | Finance Accounting |
| Location | Gauteng / Gauteng |
Job Summary
Responsibilities:
- Onboarding of clients, ensuring that workflow and system requirements are met (this includes completing documents, performing compliance and checks, and uploading of all supporting information)
- Identify correct onboarding process for billers and direct accordingly
- Manage various portals and inboxes, ensuring compliance with specifications for applications
- Escalate any issues to the Customer Relationship Manager where applicable
- Updating of biller details on the Onboarding and Integrations workflow system
- Perform compliance checks on billers requesting changes to their current profile
- Forward relevant documentation to Accounts department for sign-off
- Assist with preparing Tender files according to the standards for Tenders
Minimum
Requirements:
- 3 – 5 years’ experience in a similar customer support role
- Full understanding of the Microsoft suite, specifically Excel (including formulas and pivots)
- Experience in the Financial Services industry with focus on the payments industry is advantageous
- Valid driver’s license and reliable transport
- Fluent in English and a good understanding of Afrikaans. Any additional language will be seen as beneficial
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