Senior Sales Executive (Customer Success & Account Management)
Posted on 2025-04-17
Salary | Market-Related |
---|---|
Category | Sales |
Location | ZA / South Africa |
Job Summary
Salary:
R30,000 R50,000 Cost to Company (flexible package structure) Hours: UK Business Hours 8AM to 4PM or 9AM to 5PM We are on the hunt for a highly experienced, customer-focused Senior Customer Success & Account Manager to join our fast-growing team. If youre passionate about delivering exceptional client experiences, have a strong background in the lending or legal sectors, and thrive in a fast-paced, high-performing environmentthis role is for you. About the Role: Youll be at the heart of our client journeymanaging high-value relationships from post-sale through onboarding and ongoing success. Your role is pivotal in maintaining seamless communication, proactive follow-ups, and ensuring a top-tier customer experience. Key
Responsibilities:
Manage inquiries and applications from borrowers and solicitors, providing accurate and helpful guidance. Proactively follow up on leads to optimize conversion rates. Liaise with customers and professional firms to gather outstanding documents and progress applications. Compile and manage application documentation for underwriting review. Oversee a high volume of concurrent applications, ensuring accurate records and timely updates to all stakeholders. Guide clients through each stage of the application process and transition to underwriting. Regularly update senior team members on the status of applications across the pipeline. Keep all relevant parties informed on progress and next steps. Prepare loan documentation and collect completed paperwork for execution. What Were Looking For: Minimum 5 years of experience in a lending, financial services, or legal sector role. Strong written and verbal communication skills; comfortable engaging with solicitors from top-tier law firms. Exceptional attention to detail and organizational capabilities. Able to communicate with empathy and professionalism, especially with vulnerable clients. Experience managing complex client cases and handling rejections with care. Skilled in multitasking and managing large volumes of cases efficiently. Proven ability to perform under pressure and meet tight deadlines. Background in probate and/or family law lending preferred, or a strong willingness to develop expertise in these areas. Positive, proactive, and adaptable mindset. Experience in partnerships or litigation is a bonus.
Senior Sales Executive (Customer Success & Account Management) position available in ZA, South Africa. This job position was posted by . The job has been posted on 2025-04-17 in the Sales category
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