Debt Collection Supervisor / Team Leader
Posted on 2025-04-22
| Employer | Sandi Crowther Recruitment |
|---|---|
| Salary | 0 |
| Category | Insurance And Investments |
| Location | Kwazulu Natal / Umhlanga |
Job Summary
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Mondays – Thursday: 08h00 to 16h30
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Fridays: 07h00 to 15h30
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Saturdays: 08h00 to 13h00 (at least 2 Saturdays a month)
Responsibilities:
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Manage team performance, set objectives, and review KPIs
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Take over calls during escalations and handle performance metrics
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Create reports (hourly, daily, weekly, monthly)
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Identify and address underperformance and implement improvement plans
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Conduct internal reviews and drive performance optimization
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Assist with training and upskilling Debt Collectors
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Work closely with QA to ensure proper call handling and etiquette
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Maintain team motivation, office discipline, and clear communication
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Hire and onboard new employees as needed
Requirements:
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Matric
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3-5 years’ relevant experience
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Strong communication, leadership, and conflict resolution skills
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Ability to manage and motivate a team effectively
Apply: Sandi Crowther Recruitment
Debt Collection Supervisor / Team Leader position available in Kwazulu-Natal, Umhlanga. This job position was posted by Sandi Crowther Recruitment. The job has been posted as a char8000 ad on 2025-04-22 at 01:08:44 in the Insurance And Investments category
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