Kendrick Recruitment is currently seeking a meticulous and service-driven Travel Administrator to join a prestigious luxury property group based in Cape Town. This role plays a key part in supporting the guest journey by ensuring that every aspect of the travel experience is expertly planned and seamlessly executed. The ideal candidate will have exceptional organizational skills, a strong eye for detail, and a passion for delivering outstanding service.

Key

Administrative & Operational Support:

• Manage the travel inbox and distribute or handle inquiries as required

• Track and allocate invoice payments appropriately

• Provide proactive reporting on provisional bookings

• Perform regular accuracy checks on all bookings across properties

• Assist with the issuing of flight tickets and coordinate internal travel logistics for senior management

• Communicate effectively with third-party suppliers to confirm services arranged for guests

• Monitor and manage due payments and follow up to ensure timely completion

• Generate operational and management reports as needed

• Offer general administrative support across the team

Guest Retention & Communication:

• Deliver prompt and professional responses to client inquiries

• Conduct detailed guest profiling to ensure accurate and personalized service

• Build and maintain strong relationships with agents, including managing agent familiarisation and educational trips

• Coordinate with Operations teams to ensure smooth guest travel experiences

• Ensure all relevant booking information is accurately captured and shared

• Track and manage data related to repeat business

Travel Arrangements:

• Support Travel Designers in understanding guests preferences, needs, and budgets

• Demonstrate expert destination knowledge, including Time + Tide properties and other locations

• Create detailed travel itineraries using in-house itinerary tools

• Book domestic and international flights, as well as additional third-party services

Experience, Qualifications, and Competencies:

• Proficient in Microsoft Suite (Outlook, Excel, Word)

• Knowledge of Res Request, Safari Portal, and HubSpot is an advantage

• Strong passion for the luxury travel industry

• Excellent written and verbal communication skills

• Proven accuracy and attention to detail in all tasks

• Strong customer service orientation with a proactive mindset

• Skilled in negotiation and problem solving

• Exceptional planning and organizational ability

• Creative thinker with initiative

• Collaborative team player who shares knowledge and contributes ideas

• Professional demeanour with a positive and engaging attitude

• Ability to build relationships with individuals across cultures

• Flexibility to work outside standard office hours when required

If you are detail-oriented, passionate about luxury travel, and ready to be part of a dynamic and growing team, please send your CV to apply.

Travel Administrator position available in Western Cape, Cape Town. This job position was posted by Kendrick Recruitment. The job has been posted as a free ad on 2025-04-23 at 15:03:12 in the It Computer category