Assistant Lodge Manager
Posted on 2025-04-23
| Employer | Kendrick Recruitment |
|---|---|
| Salary | 0 |
| Category | It Computer |
| Location | North West / Madikwe |
Job Summary
Salary:
Negotiable Depending on Experience | Live-In Position
Kendrick Recruitment is now seeking an experienced Assistant Lodge Manager for a prestigious luxury safari lodge based in the North West. This is an exceptional opportunity for a hospitality professional with strong operational, guest relations, and team management skills to join an award-winning team in a remote bush setting.
Key
Responsibilities:
-
Oversee and support daily lodge operations including housekeeping, front office, food & beverage, and safari coordination
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Ensure efficient and high-quality service delivery across all departments
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Monitor guest satisfaction, address complaints, and ensure consistent positive guest experiences
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Host guests during mealtimes and activity stops, providing personalized attention
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Coordinate with chefs and kitchen teams to ensure timely and quality dining experiences
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Manage inventory, stock control, and procurement processes
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Assist with the implementation and maintenance of Standard Operating Procedures (SOPs)
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Maintain compliance with health, safety, and hygiene regulations
Staff Management:
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Schedule shifts and manage staff workload effectively
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Conduct performance reviews and deliver constructive feedback
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Foster a positive work culture, promoting teamwork and service excellence
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Provide training and development in line with company standards
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Ensure staff adhere to company policies and uphold lodge standards
Financial & Administrative
Duties:
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Assist in budgeting, cost control, and financial reporting
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Monitor sales trends and recommend pricing or product adjustments
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Manage supplier relationships and ensure timely procurement
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Oversee daily cash-ups, reconciliations, and maintain accurate records
Health, Safety & Compliance:
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Enforce hygiene, food safety, and health regulations
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Monitor sanitation in all service areas and ensure guest safety
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Coordinate with maintenance teams to ensure lodge facilities are in excellent condition
Guest Relations:
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Welcome guests upon arrival and manage the check-in process
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Handle guest feedback, inquiries, and special requests professionally
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Adapt activity planning to tailor experiences to guest preferences
Requirements:
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35 years experience in a five-star lodge or hotel in an Assistant Management role
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Strong knowledge of Food and Beverage operations
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Proven financial acumen and administrative skills
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Excellent communication and interpersonal skills
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High attention to detail and a passion for delivering luxury guest experiences
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Computer literacy and working knowledge of reservation systems
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Understanding of labor law and disciplinary procedures
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Ability to lead, motivate, and mentor staff effectively
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Willingness to work in a remote bush location
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Knowledge of PAN systems is advantageous
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Proficiency in a second language is beneficial
If you meet the above criteria and are ready to take the next step in your hospitality career, send your CV to Kendrick Recruitment to apply.
Assistant Lodge Manager position available in North West, Madikwe. This job position was posted by Kendrick Recruitment. The job has been posted as a free ad on 2025-04-23 at 15:03:24 in the It Computer category
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