Are you fluent in Spanish and passionate about solving tech challenges? Were looking for a Spanish-Speaking IT Service Desk Analyst to join our dynamic global team. In this role, you will be the first point of contact for IT-related issues, delivering high-quality support to users across multiple regions.

This is your chance to be part of a high-energy environment, where customer service meets cutting-edge IT support.

Key

       Provide first-level technical support via phone, email, chat, and ticketing platforms in Spanish and English.

       Troubleshoot and resolve basic hardware, software, application, and network-related issues.

       Accurately log, track, and manage tickets using ITSM tools (e.g., ServiceNow, Remedy, Zendesk).

       Escalate unresolved incidents and service requests to the appropriate teams.

       Follow standard operating procedures and contribute to knowledge base documentation.

       Ensure timely follow-up and communication on all assigned tickets.

       Support onboarding and technical setup for new users.

       Deliver excellent customer service, maintaining professionalism and empathy in every interaction.

Requirements

       Fluent in Spanish and English (written and verbal).

       Minimum 12 years experience in an IT support or helpdesk role.

       Basic knowledge of:

       Windows OS / Microsoft 365 / Active Directory

       Remote support tools (e.g., TeamViewer, AnyDesk)

       Printers, VPNs, Email clients, and basic networking concepts

       Familiarity with ITSM ticketing systems.

       Strong communication, troubleshooting, and multitasking skills.

       Ability to work flexible hours in a rotational shift environment.

If youre ready to level up your IT career while using your Spanish language skills, apply now and be a part of a team that powers global tech with passion and precision.

Spanish-Speaking It Service Desk position available in Gauteng, Johannesburg. This job position was posted by Sabenza IT & Recruitment. The job has been posted as a free ad on 2025-04-25 at 15:07:08 in the It Computer category