South Africa: Telesales (Remote) posted by Datafin
Posted on 2025-04-29 00:00:00
| Employer | Datafin |
|---|---|
| Category | Other IT/Computer |
| Location | South Africa / South Africa |
Job Summary
Remote
- Engage Prospective Clients: Initiate calls to families who have requested further details regarding the tutoring services for their children in Maths and English.
- Lead Generation & Conversion: Convert leads into confirmed tutoring appointments by providing clear, accurate, and compelling information about the tutoring services offered.
- Customer Relationship Management: Maintain accurate records of all interactions in the CRM system and ensure follow-ups are carried out in a timely manner.
- Data Entry and Reporting: Input client details and progress into Microsoft Excel and CRM systems, ensuring all information is up-to-date and organized.
- Achieve Targets: Meet or exceed monthly and weekly targets for calls made, leads generated, and appointments scheduled.
- Provide Excellent Customer Service: Ensure that every call is handled in a professional, friendly, and helpful manner, maintaining a positive experience for all potential clients.
- Feedback & Insights: Provide regular feedback to the management team about customer concerns, frequently asked questions, and any opportunities to improve services.
- Work Hours: Willingness to work a minimum of 15 hours per week, including 5 hours on Saturday OR Sunday.
- Experience in a Fast-Paced Environment: Proven experience working in a busy, high-energy environment, especially in roles that require multi-tasking and meeting deadlines.
- Proven Sales Experience: A strong background in sales or customer engagement, with a track record of converting leads and achieving sales or appointment-setting goals.
- Communication Skills: Exceptional verbal and written communication skills with the ability to engage effectively with a variety of stakeholders, including parents, guardians, and students.
- CRM & Microsoft Excel Proficiency: Comfortable using CRM systems for tracking leads and client interactions, with solid skills in Microsoft Excel to maintain organized records.
- Strong Work Ethic: Ability to manage time effectively, prioritize tasks, and meet deadlines independently.
- Customer-Centric: The ideal candidate will have a friendly, approachable demeanor and be passionate about helping others, ensuring that every interaction is positive and informative.
- Goal-Oriented: Driven to meet and exceed targets, with the motivation to deliver consistent results.
- Organized & Detail-Oriented: Strong attention to detail and ability to maintain accurate records while managing multiple tasks simultaneously.
- Passionate About People: A genuine desire to assist families in making informed decisions about their childrens education.
- Team Player: Able to collaborate with colleagues to drive overall success while working towards personal and team goals.
- Adaptable & Resilient: Comfortable adapting to new processes and handling occasional challenges with a calm, professional approach.
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