Cape Town: Out-of-hours Consultant (Day Shift and Night Shift) posted by SD Recruitment (Pty) Ltd
Posted on 2025-05-02 00:00:00
| Employer | SD Recruitment (Pty) Ltd |
|---|---|
| Category | International Medical |
| Location | Western Cape / Cape Town |
Job Summary
Client relations
- Focusing on delivering a client-orientated service by building strong relationships with nurses and clients
- Attending to requests received via email / phone calls / WhatsApp
- Making service calls after 19h00 to each facility to ensure attendance and enquire about staffing requests
- Contacting client facilities for updated needs and attendances, including appropriate progress updates / follow-ups as needed
- Handling cancellations from clients and candidates via established processes
- Ensuring availability as first point of contact during out-of-hours shifts
- Ensuring unbroken service through proper handover from out-of-hours shift
Payroll and invoicing
- Addressing pay queries from placed staff
CRM
- Showing efficient telephone manner to record accurate information and capture relevant updates on the system
- Using the CRM as a primary source of information for candidate interaction and placement
- Capturing relevant interactions on the CRM
- Flagging and reporting errors or issues in information contained on the CRM
Business development
- Attending to handover emails from the Medical team and/or HODs
- Establishing a pool of staff for potential assignments
- Providing availability updates per shift
- Making outbound calls (client relations, staff availability, database updates, etc.)
- Monitoring incoming emails frequently with minimal turnaround time
- Compiling a handover report for the day shift
- Promoting the Company to attract candidates and maintain clients
General
- Consulting with relevant internal departments that impact the department when required (e.g. Payroll, Sales, Compliance, etc.)
- Attending meetings as required (scheduled, regular and ad hoc)
- Maintaining a professional, courteous, and helpful demeanour when interacting with clients and candidates
- Managing all resources to ensure optimal operating efficiency
- Ensuring availability for rostered shifts and reasonable ad hoc requirements as arranged
- Ad hoc additional or alternative functions as needed
Minimum Requirements:
- 2 – 5 years’ experience in Sales / Customer Service / support function
- Excellent communication and interpersonal skills
- Problem solving and decision-making
- Excellent Telephone Etiquette
- Self driven and results focused
- Out-of-hours medical recruitment experience (advantageous)
- Competitor awareness
If you haven’t heard back from us within two weeks, please consider your application unsuccessful. We appreciate your interest.
Click Go Apply to apply online!
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