Key role deliverables: Execute defined deliverables as they pertain to identified Capital Data operational and strategic projects. Execute call campaigns and other campaigns to meet revenue expectation. Maintain and improve portfolio performance and increase yields. Deliver insights to campaign feedback to optimize productivity outputs. Superior stakeholder engagement to facilitate performance evaluation. Adherence to process framework that meets Internal Audit protocols (risks identified and communicated). Adherence the implemented Agency strategy to achieve the overall Company objectives: Meet and exceed stipulated financial targets for Principal and Agency portfolios. Meet and exceed required revenue targets. Embrace a culture of Learning & Development within the team. FYR 2023/2024 Business Deliverables Meet Principal business revenue expectations. Facilitate debtor engagement by expanding technology and alternative debtor engagement channels. Facilitate DC engagement by expanding technology and alternative debtor engagement channels to increase DC collections. Optimize resource management by limiting planned and unplanned leave to within agreed business tolerances. Execute defined deliverables and business objectives as per KPA framework. Adherence to implemented controls to ensure good governance. Maintain priority books to meet revenue expectations. Required Minimum Education / Training Grade 12. Bachelor’s Degree or equivalent in Business or a Legal related field (preferable). Proficient in Microsoft package. Proficient in advanced Excel. Required Minimum Work Experience Minimum 3 Years’ experience in Collections Environment/ Financial Services Industry. Good commercial understanding/awareness of best practice Debt Review, Administration Order and Insolvency protocols. Superior relationship management with Debt Review industry players (Debt Counsellors and PDA’s). Technical and Behavioral Competencies Required Role Profile Technical Behavioral Ability to understand underlying operational and strategy remediation opportunities. Management frameworks to facilitate Debt Review operational execution. Ability to design and deploy bespoke Debt Review, Administration Order and Insolvency collection and recovery strategies. Ability to champion challenge strategy/campaign practices to optimize portfolio penetration and conversion outcomes. Good understanding of productivity and capacity management outcomes to support an unsecured collection and recovery environment. Good working knowledge of litigation/administrative processes as per mandate requirements. Excellent verbal, written and presentation communication skills. Superior internal Stakeholder engagement. Microsoft office, especially Excel. A good working knowledge of and comprehension of compliance standards in terms of: National Credit Act Debt Collectors Act Consumer Protection Act FICA Magistrates & High Court Act, Rules & Procedures Companies Act Insolvency Act Analytical. Business Acumen [ability to make sound decisions]. Strategic Thinker. Self-Starter. Influencer. Strong interpersonal skills with capability in the context of engaging and collaborating with a diverse team. Problem solver. Results/action orientated. Emotional intelligence. Demonstrate high ethical values. Ability and agility to absorb work related deadlines. Key Performance Areas Revenue Maintain and improve current and new revenue income streams Portfolio Management Maintain workflows, portfolio management. Enhance stakeholder engagement. Innovative ideas on improving debtor communication. Portfolio Yields Role Profile Meet required Portfolio Yield Ratios Process Maintain and comply to debt review timelines as prescribed within the NCA. Maintain exceptions daily on the Debt Review Portal. Adherence to implemented controls to ensure good governance when engaging with Third Party Service providers, debt counsellors, PDA’s, internal stakeholders and debtors. Self Development Peer on peer engagement and knowledge sharing. Self Development within the industry and trends

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