OPERATIONAL MANAGEMENT

• Ensure store sales objectives are met
• Maximise incomes streams for the store (Add-ons, GP etc.)
• Stores Performance
• Ensure effective implementation of merchandising standards
• Ensure effective implementation of marketing initiatives
• Attraction and retention of customer base

INVENTORY MANAGEMENT

• Functional area
• Job Competencies
• Ensure store sales objectives are met
• Maximise incomes streams for the store (Add-ons, GP etc.)
• Stores Performance

CUSTOMER SERVICE

• Ensure Customer Expectations are exceeded
• Review Mystery shopper reports
• Ensure immediate acknowledgement and timeous finalisation of product and retail / buy shop related complaints
• Reinforce a culture of service minded staff to ensure Customer satisfaction

PEOPLE MANAGEMENT

• Facilitate the training and development of employees to ensure correct competency
• Succession Planning
• Ensure consistent, effective performance management
• Manage and enhance employee relations and satisfaction

ADMINISTRATION

• Ensure implementation and adherence to all relevant Company Policies, Procedures, System Requirements, Standing instructions
• Cash-ups
• Safe checks
• Alarm Checks
• Admin Files

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