Gauteng: Groups Operations Consultant posted by IntelliStaff
Posted on 2025-07-16 00:00:00
| Employer | IntelliStaff |
|---|---|
| Category | Other Tourism/Hospitality |
| Location | Gauteng / Gauteng |
Job Summary
Key Responsibilities
- Coordinate and execute land tour programs and special events.
- Support the administrative preparation and management of travel files, ensuring operational efficiency and consistent quality control.
- Travel with groups when required and provide on-site coordination.
- Collaborate with the Groups & Incentives Reservations Manager and Operations Manager to maintain a strong commercial focus, ensuring files are profitable and aligned with margin guidelines.
- Provide ongoing support to the Groups & Incentives team.
- Build and maintain strong relationships with suppliers, ensuring service level standards are upheld.
- Liaise with the accounts team to ensure timely collection of payments and flag potential bad debt.
- Maintain accurate and current records of all confirmed services.
- Assist in preparing travel documents and operating schedules for timely distribution.
- Ensure compliance with international and national travel regulations and restrictions when planning and executing group travel.
- Offer constructive recommendations to management to enhance guest experiences and service delivery.
- Report and escalate all guest or client complaints promptly to the Operations Manager and Groups Reservations Manager.
- Remain on call for major emergencies and communicate immediately with the client and Regional Touring Manager.
- Support special projects and perform additional duties as assigned by management.
Knowledge Required
- Extensive knowledge of the tourism industry, including destination management, market trends, and customer service expectations.
- Strong understanding of terms and conditions, product portfolios, and destinations across Southern and East Africa.
- Business acumen for strategy formulation and commercial decision-making.
- Familiarity with crisis and emergency response protocols.
Qualifications Required
- Minimum of 4–5 years of experience in inbound tour consulting or group travel coordination.
Skills Required
- Strong administrative capabilities with a high level of attention to detail.
- Excellent organizational and time-management skills; proven ability to perform in fast-paced, deadline-driven environments.
- Composure and clarity in high-pressure and emergency situations.
- Exceptional verbal and written communication skills, including the ability to present and report effectively.
- Proficiency in reservation and planning systems (Tourplan preferred), WETU, and Microsoft Office Suite (Excel essential).
- Financial literacy, including budgeting, costing, and yield management.
- Strong analytical and negotiation skills.
- Creative experience design (experiential crafting).
- Understanding of global travel markets and industry channels.
Personal Attributes
- Detail-oriented and proactive.
- Adaptable and responsive to shifting priorities.
- Strong problem-solving and decision-making abilities.
- Multi-tasker with a high level of service orientation.
- Effective in team environments with strong interpersonal skills.
- Skilled in conflict resolution and relationship management.
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